Complaint Review: Amazon.com - Internet

on May 9,2016 I contacted amazon.com via chat because of an order I had placed the agent after we finish 30 mins later the agent contacted me because he needed more information and ask me for my password and several personal information and provided me with a 5$ gift card and was informed that I was going to be out of town for 1 moth in a boat.

On May 15 to June 16, 2016 the following orders where places under my account with the debit card that was register with amazon and where ship to a different address and mark has gift

ORDER # 104-7830821-5198660   

ORDER # 113-3769888-5862650    

ORDER # 113-9475300-8809846  

ORDER # 113-6027069-4536241   

ORDER # 113-1958446-1135413  

ORDER # 113-3863282-1741826  

ORDER # 104-1689553-9401013   

With a total of 1703 us dollars when they tried to order a more expensive item a 1500 us dollars wrist watch the bank contacted me and I called amazon right away.

I told them that the fallowing is not my address: 8472 NW 72ND ST DO QMC-2031 MIAMI, FL 33166-2395.

They closed the ‘’investigation’’ because they assumed one of my family member was the one that placed those orders.

I contacted them a second time and they reopened the investigation and ask me to send them proof of identity and address via fax.

Provided amazon with copy of my US Passport and credit card bill and utility bill all with the same address I had with them since 2007, they advise they received the documents reactivated my account and to wait 24 hours for an email from the fraud department that was on the 27 of June

I waited and because I didn’t get a response and got a couple of confusing emails from amazon I opened a chat and I ask for a supervisor this time the supervisor repeated what’s going on and the agent repeated the same thing over and over that she didn’t have any more information for me at the moment and closed the chat.

So I called in and was advice by the supervisor that refuse to provide me with his name or employee it and advised ‘‘all people that sign for the orders have Mexican or Latino last name so you must be family I don’t have anything else for you and this investigation is closed''

So I opened a complaint with the Better Business Bureau BBB and started a campaing to informed all the facebook amazon customer with issue to ''open a complaint with Better Business Bureau BBB, Consumer Protection Division of the Attorney General's Office of Seattle and Florida and the Federal Trade Commission''

they are doing fraud and getting away with it their customer service suck and their racist

And this was the response I got

Hello David,

I'm Vijay Kumar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about your recent orders.

I've checked with our appropriate team and confirmed that there wasn't any unauthorized activity on your account. Please check with your family members/friends as they might have accepted packages on your behalf. Unfortunately, you're not eligible for refunds/replacements.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

today i received a secound email that everything from now on regarding this will be ignored.