- Report: #757386
Complaint Review: Amazon.com - Internet
Reported By:
D.B -
Gainesville, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Amazon.com
Internet, United States of America
Phone:
Web:
http://www.amazon.com/gp/product/B003M6WZHK
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Amazon.com Amazon Streaming Video Continually poor service in streaming quality. http://www.amazon.com/gp/product/B003M6WZH, Internet
After trying to make contact with Amazon to complain about the poor level of service, there has been no response and apparently no desire to improve their service. I have tried professional and calm, and I have tried rude and obnoxious, nothing warrants any response.
The problem? After paying for HD quality videos I see a message that says (in short) that they may reduce the quality of the feed if they detect a line speed that cannot handle HD streaming. Of course, after the stream started there was a resolution that looked like an amateur video enthusiast was shooting on their back patio... big surprise.
The problem is not my line speed as I pay for the fastest service available from my provider. But, just to be sure, I contacted them anyway to have them test the line...no interruptions or problems.
Let's face it...Amazon sucks and they are not really interested in getting any better. Do not waste your time or money with this supposed "service." I promise you, you will be disappointed in their stream quality and speed.
The problem? After paying for HD quality videos I see a message that says (in short) that they may reduce the quality of the feed if they detect a line speed that cannot handle HD streaming. Of course, after the stream started there was a resolution that looked like an amateur video enthusiast was shooting on their back patio... big surprise.
The problem is not my line speed as I pay for the fastest service available from my provider. But, just to be sure, I contacted them anyway to have them test the line...no interruptions or problems.
Let's face it...Amazon sucks and they are not really interested in getting any better. Do not waste your time or money with this supposed "service." I promise you, you will be disappointed in their stream quality and speed.
1 Updates & Rebuttals
B Miller
Tucson,Arizona,
United States of America
Streaming is fast and in HD for me
#2Consumer Comment
Tue, January 10, 2012
I have prime and use Amazon's streaming. It works just fine, no problem for me. I have cox internet and it is fast, maybe that has something to do with it. Or maybe fast in your neck of the woods is slow in comparison to everywhere else. Their streams are faster and higher quality than Hulu and Netflix and they get content faster as well.
