- Report: #195364
Complaint Review: Amazon.com - Internet
-
Author Confirmed
Why?
Amazon.com
Amazon.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Amazon.com ripoff extortion bait and switch Internet
I have generally had good service from Amazon.com until I fell for their "Free Shipping" scam. I ordered several items directly from them so that the shipping would be free and indeed, the shipping was. After about a week I noticed that the items, which were all marked, "Usually ships in 24 hours" had not been shipped.
I received no email warning to tell me about the delay, so I sent an email. The reply was basically extortion. They said that I had to pay $10.50 to have the items shipped now. It didn't matter that the items were in stock when I ordered, and still were. They weren't in the same fulfillment centers, I have a decent understanding of the internet and ordering (I was the general manager of a internet company that sold software.
First of all, they should have sent an email to notify me of the delay. Understand that I beleive that you shouldn't sell on the internet if you use excuses like, "We have to many customers to inform them of stuff like that."
Second of all, the problem is theirs, they should be willing to pay the extra postage to make it right.
I realise that this may seem like a small problem, but if more people stood up to them for the smaller problems, maybe we could prevent bigger more grievous scams.
Craig
Pahrump, Nevada
U.S.A.
I received no email warning to tell me about the delay, so I sent an email. The reply was basically extortion. They said that I had to pay $10.50 to have the items shipped now. It didn't matter that the items were in stock when I ordered, and still were. They weren't in the same fulfillment centers, I have a decent understanding of the internet and ordering (I was the general manager of a internet company that sold software.
First of all, they should have sent an email to notify me of the delay. Understand that I beleive that you shouldn't sell on the internet if you use excuses like, "We have to many customers to inform them of stuff like that."
Second of all, the problem is theirs, they should be willing to pay the extra postage to make it right.
I realise that this may seem like a small problem, but if more people stood up to them for the smaller problems, maybe we could prevent bigger more grievous scams.
Craig
Pahrump, Nevada
U.S.A.
4 Updates & Rebuttals
Richard
Colorado Springs,Colorado,
U.S.A.
Amazon Free shipping is a ripoff
#2REBUTTAL Individual responds
Tue, November 21, 2006
At the end of October I placed an order for 2 books and selected the free shipping. Bothe were in stock and available to ship immediately. When almost 3 weeks had passed and nothng had arrived I checked the order status. Both books were scheduled to ship on December 5th and arrive around the 15th. Oh a hunch I canceled the order and then placed it again for the same two books adding a third book by one of the two authors, this time I paid the $5.85 in shipping and handling charges. These books shipped out the next day!
Tena
Bryant,Arkansas,
U.S.A.
Read shipping descriptions
#3Consumer Comment
Tue, October 17, 2006
Hi, I just wanted to comment about your complaint about the shipping delays when you selected free shipping. I use this service from Amazon all the time, and have never had a problem. If you look under the description for "Super Saver Shipping" you will see that when you select that method of shipment, it takes about 5-7 days before it leaves Amazon's warehouse. Since shipping is FREE, you have to wait a few more days to get it. I believe they do this because they send these free shipments out in batches. When it says "usually ships in 24 hours" it will do exactly that. If you pay for shipping or are a member of Amazon Prime, which gives you free two-day shipping (it's an upgrade for the super-saver shipping and it has an annual fee, but you can get a three-month free trial.) I have been shopping with Amazon.com since 1995 (yes, that long) and have had hundreds of shipments from them with no real problems. The only one problem I had was ordering Harry Potter book 4, when they promised overnight shipping via Fed Ex. Fed Ex never delivered it to me; either it was stolen from my porch or Fed Ex decided to keep it (the box had the book advertised all over it). Amazon refunded my money, no questions asked.
Tena
Bryant,Arkansas,
U.S.A.
Read shipping descriptions
#4Consumer Comment
Tue, October 17, 2006
Hi, I just wanted to comment about your complaint about the shipping delays when you selected free shipping. I use this service from Amazon all the time, and have never had a problem. If you look under the description for "Super Saver Shipping" you will see that when you select that method of shipment, it takes about 5-7 days before it leaves Amazon's warehouse. Since shipping is FREE, you have to wait a few more days to get it. I believe they do this because they send these free shipments out in batches. When it says "usually ships in 24 hours" it will do exactly that. If you pay for shipping or are a member of Amazon Prime, which gives you free two-day shipping (it's an upgrade for the super-saver shipping and it has an annual fee, but you can get a three-month free trial.) I have been shopping with Amazon.com since 1995 (yes, that long) and have had hundreds of shipments from them with no real problems. The only one problem I had was ordering Harry Potter book 4, when they promised overnight shipping via Fed Ex. Fed Ex never delivered it to me; either it was stolen from my porch or Fed Ex decided to keep it (the box had the book advertised all over it). Amazon refunded my money, no questions asked.
Tena
Bryant,Arkansas,
U.S.A.
Read shipping descriptions
#5Consumer Comment
Tue, October 17, 2006
Hi, I just wanted to comment about your complaint about the shipping delays when you selected free shipping. I use this service from Amazon all the time, and have never had a problem. If you look under the description for "Super Saver Shipping" you will see that when you select that method of shipment, it takes about 5-7 days before it leaves Amazon's warehouse. Since shipping is FREE, you have to wait a few more days to get it. I believe they do this because they send these free shipments out in batches. When it says "usually ships in 24 hours" it will do exactly that. If you pay for shipping or are a member of Amazon Prime, which gives you free two-day shipping (it's an upgrade for the super-saver shipping and it has an annual fee, but you can get a three-month free trial.) I have been shopping with Amazon.com since 1995 (yes, that long) and have had hundreds of shipments from them with no real problems. The only one problem I had was ordering Harry Potter book 4, when they promised overnight shipping via Fed Ex. Fed Ex never delivered it to me; either it was stolen from my porch or Fed Ex decided to keep it (the box had the book advertised all over it). Amazon refunded my money, no questions asked.
