- Report: #1270065
Complaint Review: Amazon.com - Internet
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Author Confirmed
Why?
Amazon.com
Internet, USA
Web:
amazon.com
Categories:
Business Rating:
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Amazon.com Sales Rip off via third party Internet
I went on Amazon.com to price a tablet. While there, a Voyager tablet went from $49.55 to $44.27. I attempted to order it at the lower price, but the higher price kept showing up. I chatted with one foreign rep, who couldn't understand the price had lowered after telling her four times. I then called and spoke with another foreign rep, who kept repeating the same thing over and over and also couldn't understand the price had lowered. By the time they got done messing around, and while I was speaking with an American supervisor, the price went UP to $49.99. He told me multiple times (like I am stupid) that they had no control over what a third party vendor did. Nowhere on the ad was a third-party vendor mentioned, only Amazon and their logo. Eventually, he said he would issue me a credit for the difference, which Amazon doesn't usually do with a third-party vendor. Again I told him there was no third-party vendor, only Amazon mentioned in the ad. He had me place my order, at $49.99 and he was to issue me a credit for the difference. Guess what showed up on the last page of my order? A THIRD PARTY vendor's name = Outlet. Surprise, surprise!
After completing my order, thinking I was getting the price of $44.27 with the credit, I got an email from Wes W, the supervisor, stating he had given me a "promotional" credit of $6 toward my NEXT purchase! He did not give me the credit on my current purchase as he led me to believe.
I sent in their survey and told them what happened. I got an email from Amazon telling me they were "so sorry", but they could not issue me a credit. Now I don't know if I'll get the credited amount or not.
I recently re-joined Amazon Prime. I will be cancelling that service and it will be some time, if ever, that I deal with Amazon.com again. That $6 meant more to them than this customer.
