Kathleen
Alabaster,#2Consumer Comment
Sat, February 11, 2006
I PAY ONLINE Joquine and Ameritheft STILL says my payment is late or they didn't receive. Not a problem on my end though because I have proof from my bank that the payment was submitted and received. This company thinks they can make up any rule they wish and get away with it. They have so far but those days are coming to an end soon. As for paying by phone? That is really a joke. Ameriquest will charge you $7.00 to $10.00 to do this. The charge varies as to who you talk to. They cannot even get their own reps to tell customers ONE amount to charge. I would not give them a friggin' dollar to pay by phone. That should be a courtesy. Oh wait....that was not good to say because Ameriquest shows NO courtesy OR respect to their customers. The very customers who are their business, business they wouldn't have if not for customers. Drrr... I can't imagine EVER having my loan sold, d**n I wish they would, and wanting to be back with this sorry a*s company. There cannot be another company worse than Ameriquest. Oh, there isn't or else we would be seeing more ripoff stories about them. Maybe you will get your wish, Joquine, and Ameriquest will get your loan back and screw ya even more than they did before selling it.
Joquine
Orlando,#3UPDATE Employee
Wed, February 08, 2006
I'm sorry that you are having a problem with your loan's servicing. Do you know that you can pay online? Or by phone? Or you can have the payments automatically taken out of your account every two weeks (thereby saving you the hassle and also cutting over 7 years off your mortgage to boot?) Trust me. I used to have AMC service my loan, it was sold to another large bank, and I would love to be with AMC again.