- Report: #157273
Complaint Review: Amegy Bank - Baytown Texas
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Author Confirmed
Why?
Amegy Bank
Houston, TX Baytown, 77521 Texas, U.S.A.
Phone:
800-287-0301
Web:
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Amegy Bank keeps your money - wont refund Houston Baytown Texas
*Consumer Comment: Hold up a minute......
*Consumer Comment: More to the point, Doug
*REBUTTAL Individual responds: The "Accident"
*REBUTTAL Individual responds: The "Accident"
*REBUTTAL Individual responds: The "Accident"
*REBUTTAL Individual responds: The "Accident"
*Consumer Comment: A simple solution
*Consumer Comment: A simple solution
*Consumer Comment: A simple solution
*Consumer Comment: A simple solution
*Consumer Comment: You Could Ask For Cash
*UPDATE Employee: are you serious???
Last Saturday we accidentally used our personal VISA card to make a purchase for $424.23. When we realized our mistake we immediately had the company reverse the charges. This was done the exact same day.
The original debit came out on Monday. The credit has never been put back into our account.
I was told every day this week to call back tomorrow but it would not be over 3-5 business days before we would receive our credit. Today is the 5th business day.
I just called the bank and now I'm being told that we now have to file a dispute and it's going to take 45-90 days to refund our money. This is ridiculous!
I have a receipt from the company showing the reversal of the charge. Why do I have to go through all this hassle just to have my money refunded?
I have been a customer of theirs for 6 years but once I get my money back, I'm closing my account for good and they can go to hell.
Lenora
Baytown, Texas
U.S.A.
The original debit came out on Monday. The credit has never been put back into our account.
I was told every day this week to call back tomorrow but it would not be over 3-5 business days before we would receive our credit. Today is the 5th business day.
I just called the bank and now I'm being told that we now have to file a dispute and it's going to take 45-90 days to refund our money. This is ridiculous!
I have a receipt from the company showing the reversal of the charge. Why do I have to go through all this hassle just to have my money refunded?
I have been a customer of theirs for 6 years but once I get my money back, I'm closing my account for good and they can go to hell.
Lenora
Baytown, Texas
U.S.A.
12 Updates & Rebuttals
Damt Itz U Again
Humble,Texas,
U.S.A.
are you serious???
#2UPDATE Employee
Wed, June 18, 2008
So how is it that the bank is at fault? You as the account holder initiated the request and the bank its policies to follow. Manage your account wisely and you wont have problems.
Juliet
Birmingham,Alabama,
U.S.A.
You Could Ask For Cash
#3Consumer Comment
Fri, September 16, 2005
This might not help now, but maybe in the future, it could be useful. I used to work in the Merchant Services Division for a credit card processing company, and the official line is that if a sale is made with a credit/debit card, it can ONLY be refunded to that same credit/debit card. Well, if the merchant is genial and the amount is not a whole lot, the merchant may well be willing to refund you in cash or with a check. What Visa/MC/Amex/Disc etc., doesn't know, won't hurt! It's definitely worth asking, and clearly much faster!
Doug
Houston,Texas,
U.S.A.
A simple solution
#4Consumer Comment
Fri, September 16, 2005
Submit the receipt for the company expenditure to your husband's company for reimbursement. Problem solved.
Doug
Houston,Texas,
U.S.A.
A simple solution
#5Consumer Comment
Fri, September 16, 2005
Submit the receipt for the company expenditure to your husband's company for reimbursement. Problem solved.
Doug
Houston,Texas,
U.S.A.
A simple solution
#6Consumer Comment
Fri, September 16, 2005
Submit the receipt for the company expenditure to your husband's company for reimbursement. Problem solved.
Doug
Houston,Texas,
U.S.A.
A simple solution
#7Consumer Comment
Fri, September 16, 2005
Submit the receipt for the company expenditure to your husband's company for reimbursement. Problem solved.
Lenora
Baytown,Texas,
U.S.A.
The "Accident"
#8REBUTTAL Individual responds
Fri, September 16, 2005
Well the reason it was done by accident is because when he pulled the card out of his wallet he thought he pulled the company credit card out since they look the same. That's how it "just flew out" of his wallet.
Lenora
Baytown,Texas,
U.S.A.
The "Accident"
#9REBUTTAL Individual responds
Fri, September 16, 2005
Well the reason it was done by accident is because when he pulled the card out of his wallet he thought he pulled the company credit card out since they look the same. That's how it "just flew out" of his wallet.
Lenora
Baytown,Texas,
U.S.A.
The "Accident"
#10REBUTTAL Individual responds
Fri, September 16, 2005
Well the reason it was done by accident is because when he pulled the card out of his wallet he thought he pulled the company credit card out since they look the same. That's how it "just flew out" of his wallet.
Lenora
Baytown,Texas,
U.S.A.
The "Accident"
#11REBUTTAL Individual responds
Fri, September 16, 2005
Well the reason it was done by accident is because when he pulled the card out of his wallet he thought he pulled the company credit card out since they look the same. That's how it "just flew out" of his wallet.
Robert
Jacksonville,Florida,
U.S.A.
More to the point, Doug
#12Consumer Comment
Fri, September 16, 2005
The real issue may not be with the merchant at all. It may very well be with the processor the merchant uses. If the merchants has too many refunds, the processor will put a hold on all the transactions until they decide everything is okay. This may take time. Sorry.
Doug
Houston,Texas,
U.S.A.
Hold up a minute......
#13Consumer Comment
Fri, September 16, 2005
First, I don't quite understand how you "accidentially" use a VISA card. Did it fly out of your wallet on it's own and into the merchant's credit card scanner or what? Secondly, the failure of a merchant to issue a refund or reverse a charge is in no way your bank's fault. If they indeed issued a credit it would be returned to your account within a week or so. Obviously, they have not done this and apparently do not intend to for whatever reason. This is why you have to file a dispute through your bank. Your problem is with the merchant where the VISA card "accident" occurred, NOT with your bank.
