- Report: #34173
Complaint Review: America Home Shield - Carroll Indiana
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Author Not Confirmed
Why?
America Home Shield
www.ahs.com Carroll, 51401-9901 Indiana, U.S.A.
Phone:
800-776-4663
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
America Home Shield ripoff, save your money and use your local phone book tricked and lied to us Carroll Indiana
America Home Shield is a ripoff. I am a first home buyer. I was introduced to AHS by the realtor. I had a leakage from a very old gas water heater. I placed a call to AHS Sunday evening. I got a recorded message that took forever to place a call. The recording kept asking me the same questions as if it was in a loop. Finally, a real person answered.
I was given the name of a AC/Heating company that would contact me within four business hours on Monday but they never called. I called the company and was told they never received any request from AHS. I contacted AHS a second time and it took twice as long to get a live person.
I was told that the request was faxed through the computer to the AC/Heating company. But when I asked if their computer verify if the fax was sent, I was told their computer does not confirm if the transmittal was received by the recipent. I work in the computer field and I feel this set up is very bad. Finally, I got AHS to fax a second request while I stayed on the line until the AC/Heating company received it.
Oh it gets better. I had a hard time getting the AC/Heating repair man to come out for service. I had to call AHS a third time and complained that the glitch in their fax system caused many problems and wasted a lot of time. Finally, someone came to service my gas heater (Thursday). I came home the same night to discover gas fumes coming from the basement. I called the AC/Heating emergancy number and had to shut the gas off. Needless to say I will not renew a warranty with AHS. When they contact me for renewal, I am going to refer them to this website.
Jo
Washington, District of Columbia
I was given the name of a AC/Heating company that would contact me within four business hours on Monday but they never called. I called the company and was told they never received any request from AHS. I contacted AHS a second time and it took twice as long to get a live person.
I was told that the request was faxed through the computer to the AC/Heating company. But when I asked if their computer verify if the fax was sent, I was told their computer does not confirm if the transmittal was received by the recipent. I work in the computer field and I feel this set up is very bad. Finally, I got AHS to fax a second request while I stayed on the line until the AC/Heating company received it.
Oh it gets better. I had a hard time getting the AC/Heating repair man to come out for service. I had to call AHS a third time and complained that the glitch in their fax system caused many problems and wasted a lot of time. Finally, someone came to service my gas heater (Thursday). I came home the same night to discover gas fumes coming from the basement. I called the AC/Heating emergancy number and had to shut the gas off. Needless to say I will not renew a warranty with AHS. When they contact me for renewal, I am going to refer them to this website.
Jo
Washington, District of Columbia
