- Report: #20192
Complaint Review: America On Line -
-
Author Not Confirmed
Why?
America On Line
aol.com U.S.A.
Phone:
888-265-8003
Web:
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Business Rating:
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America On Line ripoff, BYOA billing, Free # months Internet fraudulent ripoff business Herndon, VA
On January 13, 2002, I contacted AOL to cancel my Internet Account after 2 or 3 years of loyal usage. First of all, it is very difficult to contact a person to discontinue service, a feature they do not like to offer. After finally getting a human being, I told them that we were having cable internet installed, and would like to cancel my account. Their rep told me to use AOL for three months "FREE" to determine if I wanted to use them for provider instead of the cable company.
Sounded fair enough. However, yesterday my wife asked, "What is the $165 charge on our credit card from AOL?" Well, it turns out they have been billing me $2.95 PER MINUTE after signing on the internet and clicking on a box that says BYOA telephone services. (This window pops up when you sign on like a Banner Ad which sounds like a internet telephone service.
They have been billing me $14.95 a month plus $2.95 per minute since telling me to use FREE Internet for 3 months.
I contacted AOL last night, and after being hung up on 3 times before I got a "Manager", I was told that irregardless of what their people said, I clicked on the box and was liable for all the charges, which now total $490+ dollars.
I would have to be a complete idiot to pay this kind of money for internet use, when I was trying to cancel a $23.00 per month service. Their rep, Matt ID#2672 said that he was the last authority I would talk to and that he reported directly to Steve Case ([email protected]) the CEO of AOL. He sounded like he was 22 years old.
Rubbish!
My next contact is my VISA company. My wife and I both thought the pop up window was for telephone services, for there was no mention of internet in the window. I will not be ripped off by these people. They have always been a pain to deal with, and this is their new scam when trying to cancel services. BUYER BEWARE of America On Line
Darryl
Chesapeake, Virginia
Sounded fair enough. However, yesterday my wife asked, "What is the $165 charge on our credit card from AOL?" Well, it turns out they have been billing me $2.95 PER MINUTE after signing on the internet and clicking on a box that says BYOA telephone services. (This window pops up when you sign on like a Banner Ad which sounds like a internet telephone service.
They have been billing me $14.95 a month plus $2.95 per minute since telling me to use FREE Internet for 3 months.
I contacted AOL last night, and after being hung up on 3 times before I got a "Manager", I was told that irregardless of what their people said, I clicked on the box and was liable for all the charges, which now total $490+ dollars.
I would have to be a complete idiot to pay this kind of money for internet use, when I was trying to cancel a $23.00 per month service. Their rep, Matt ID#2672 said that he was the last authority I would talk to and that he reported directly to Steve Case ([email protected]) the CEO of AOL. He sounded like he was 22 years old.
Rubbish!
My next contact is my VISA company. My wife and I both thought the pop up window was for telephone services, for there was no mention of internet in the window. I will not be ripped off by these people. They have always been a pain to deal with, and this is their new scam when trying to cancel services. BUYER BEWARE of America On Line
Darryl
Chesapeake, Virginia
