- Report: #612267
Complaint Review: American Airlines - FORT WORTH Texas
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American Airlines
MAIN STREET FORT WORTH, Texas, United States of America
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American Airlines AMERICAN AIRLINES FREQUENT FLYER POINTS ARE WORTHLESS FORT WORTH, Texas
We were, for many, many years loyal American Airlines Credit card users. We accumulated hundreds of thousands of points by charging all our personal and business expenses to their credit card. In the past, we were able to get a domestic ticket for 25000 miles which is the same amount that is charged by most of the other airlines. Three months before our trip, we tried to book a trip to London for the usual, customary 50,000 points. Even though our dates were flexible, AA would not give us a seat unless we agreed to pay them 80,000 miles for a economy seat. We had no choice but to have them deduct this astronomical amount from our account. The same day, I read in USA today that American Airlines along with Delta Airlines have the worst record for allocating frequent flyer seats. Since then, I have stopped using their credit card. In addition, when we took their 777 Boeing flight from London to LA, we were shocked to find out that they only allow one checked in bag free, the second one being 50.00 ( most foreign airlines allow two free bags), a beer cost 6.00 (again, most airlines on international flights, liquor is free) and for a 11 hour flight, we got only one full meal and two snacks. Many of the passengers were pissed because their video systems in front of their seats were not working. We have other options, we have lots of choices..sorry American, you lost me as a customer.
1 Updates & Rebuttals
Serina
college park,Georgia,
United States of America
Really?|
#2Consumer Comment
Mon, September 20, 2010
Number one, your credit card miles are from the credit card company and stored at American Airlines as part of your account. Frequent flyer accounts were primarily created to reward the most frequent fliers and many partners came to the airlines to also get in on the exposure. Citibank has been a partner with AA for many, many years. First off, you don't say what time of year you were trying to get tickets. You can arrange ticketing up to a year in advance. There are two times of year for flying to Europe and neither is 50 thousand miles. 40k in the low and 60k in the high and that's round trip. Business class is 100k all year. It sounds like you decided that rather than take a connecting flight through an alternate city, you had to have the non stop. The miles cover travel, not your food and drink. If you wanted that, get business class. And no, most do not do free liquor anymore. And yeah, one checked bag is standard with all airlines. The airline program is no different than the credit card programs that charge you certain points for the cost of the ticket. If you are savvy, you plan well ahead, you are flexible and you accept alternative routes. As far as I see, AA did nothing wrong and you are just venting. AA hides nothing about that program. So, ultimately your loyalty is to the credit card company, not to AA. Next time, plan earlier. And AA does not have the wrost record for allocating seats, that award belongs to UA then NW then Delta then AA.
From the way I see it, AA didn't have you as a customer, the cc company did.
