- Report: #1262932
Complaint Review: American Camera Company - Internet
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Author Not Confirmed
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American Camera Company
Internet, USA
Phone:
530-212-8350
Web:
americancameracompany.com
Categories:
Business Rating:
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American Camera Company Deceptive Selling Practices and Rude Customer Service Internet
I ordered a camera bundle package, and I admit I did so hastily without researching any reviews. The camera is hard to find as it is an older model. After I placed the order, I did a Google search for complaints and reputation, I found nothing good.
My experience is that I recieved email confirmation of my order with a number and that I would recieve a confirmation of payment and shipping within two to three hours. After 24 hours of no confirmation of such, I received a phone call, and the callers number was disguised as 1-000-000-0000. I listened to the voicemail and called the number he gave me with the extension. At first he was very polite stating that he needed to verify the shipping address, which we did. He then asked who the camera was purchased for. I let him know that was irrelevant. He then told me that I didn't have to be so rude and he was just asking to see if the future camera owner would need a battery. I explained that I bought it as a bundle and should be included and that I now wished to cancel this order as I had read online reviews about the company and that this was a usual method of business for them. He hung up on me. I called him back and asked him why he hung up on me, and he told me that I was the rudest person he has spoken to and that he was sure I had been told that before. I informed him that I would be reporting this to my credit card company as fraud. He hung up on me again. Thank goodness, I have not been charged, but the credit card company has an alert on my account for such a thing.
Diana
