Denny
Pensacola,#2REBUTTAL Owner of company
Wed, October 06, 2004
I can be reached 24/7 there has been no such situation that has been reported to me and if there had been it would not have been handled that way. We are a 34 year old company that would not have lasted that long if this was how we handled our problems. Lets let the light of day shine on this problem with an independent binding arbitration that will require the complaintent to reveal his name and identity. The only thing that remotely comes close this claimed $150 settlement is a customer who had their dog defecate on the rug DURING the installation and expect me to replace it. I suspect that "Kent" will not come forward but I look forward to resolving his problem as soon as he does. Thank you for the opportunity to respond,