- Report: #1192721
Complaint Review: American Credit Acceptance -
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American Credit Acceptance
USA
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American Credit Acceptance Payment Application
1st i have to start with, i have bad/fair credit.
I got a car loan through American Credit Acceptance, and the intereset is really high, but i accepted, as i needed a vehicle, and with my limited credit, i knew i would be paying a high interest.
Fast forward to a couple of months later, i have been making payments on a timely basis well before the payment is due. I always send in 550, when my normal payment is only 526, not much, but i figured i would try and pay it down.
This last month, i sent in my usual 550.00 payment, and 528 of it was applied to Interest, and only the remainder 22 to the principal.
I email them, and they said they cannot help me, i need to call in. So i call in, and i get some lady, and she states i HAVE TO CALL IN everytime i send in additional funds so they can apply it correctly. So i asked, my payment is 526, how is it that MORE than that amount was applied to interest?? She could not explain, and got a 'supervisor' on the phone. So i asked the same thing, the supervisor told me, it will all wash out next year, wait WHAT? So i asked her what will 'wash out' i need you all to apply any excess funds to the principal. They promised to correct this, and here we are, and NOTHING has been done. I was told to ONLY send in my regular payment to avoid confusion, Really? Who tells a customer to NOT PAY more money towards their loan??
i have emailed them AGAIN, as i want a paper trail, and they REFUSE to communicate with me vie email !!!
I hate thise place, im gonna wait for my credit to go up some more, so i can re-finance with another company.
Crappy Customer Service !!!!!
