- Report: #336217
Complaint Review: American Data Group - Santa Barbara California
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Author Confirmed
Why?
American Data Group
424 East Cota Street Santa Barbara, 93101 California, U.S.A.
Phone:
800-858-1517
Web:
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American Data Group - Frontier Publishing They Will Not Refund Your Money!! Santa Barbara California
This company guarantees you government jobs, and it also guarantees to give back money if you can't find a job within two weeks. Check out this website to see what they say: They will charge $69.99+10.00 to give you information to find state or national job. Representative are very polite and they know how to butter you up to sell their $69.99 package.
After buying the information packet, I canceled the order the next day. A female representative(they are very polite, but don't fall for their politeness because they will not do anything). She said she will cancel it right away, but it still shows up on my credit card. I bought the packet on May 14, 2008, canceled it on May 15, 2008. Today is June 1, 2008, and I still have $79.99 charge on my credit card. I would keep the packet if it had useful information,but all the jobs are for people who have degrees of experience, but I have no degree or experience because I am a freshman in college. Plus, these jobs are posted at usajobs.gov website.
In late May(I don't remember the date), I called up one of their representatives again. I told her that my order was supposed to be canceled on May 15, 2008. She recognized my cancellation and apologized. She told me to send a copy of my Credit Card Statement to a specific fax number, which I did. However, as of today, I still have a charge of $79.99 on my credit card from this company.
So please do not fall for this company because they will not refund your money. I have called them three times; they say they will refund, but they don't. I am going to call them on Monday to see if they refund my money.
Simran
San Jose, California
U.S.A.
After buying the information packet, I canceled the order the next day. A female representative(they are very polite, but don't fall for their politeness because they will not do anything). She said she will cancel it right away, but it still shows up on my credit card. I bought the packet on May 14, 2008, canceled it on May 15, 2008. Today is June 1, 2008, and I still have $79.99 charge on my credit card. I would keep the packet if it had useful information,but all the jobs are for people who have degrees of experience, but I have no degree or experience because I am a freshman in college. Plus, these jobs are posted at usajobs.gov website.
In late May(I don't remember the date), I called up one of their representatives again. I told her that my order was supposed to be canceled on May 15, 2008. She recognized my cancellation and apologized. She told me to send a copy of my Credit Card Statement to a specific fax number, which I did. However, as of today, I still have a charge of $79.99 on my credit card from this company.
So please do not fall for this company because they will not refund your money. I have called them three times; they say they will refund, but they don't. I am going to call them on Monday to see if they refund my money.
Simran
San Jose, California
U.S.A.
2 Updates & Rebuttals
Scott
ventura,California,
U.S.A.
Response to Simran
#2UPDATE Employee
Wed, May 12, 2010
As a customer service representative at American Data Group, I concede that this situation as described by Simran was unfortunate, albeit unintentional. Simran did order our service, and then left a voice mail message to cancel the order. We did not review the voice mails until the following day when we opened up, and did tell Simran the order would be cancelled. Since we didn't get the message until the following day, after the order had processed, the pending charge would have to have been stopped by our processing department. The customer service rep who spoke to Simran either forgot to notify the processor, or through some other error the reversal didn't go through. Therefore, we didn't realize there was a problem until Simran called us on May 27th to let us know the charge had gone through, at which point we made arrangements to refund his account in full, which we did on May 30th.
Again, we understand that this was an inconvenience to Simran, but I'd really like to stress that it was a simple clerical error, of the kind that happens probably every day in companies across the country, and not any attempt to defraud or take advantage of the customer.
Simran
San Jose,California,
U.S.A.
Finally, they have refunded my money.
#3Author of original report
Sat, June 14, 2008
I am really glad that they have refunded my money. It took a while, but I got my money back.
