Complaint Review: American Digital Monitoring - Kirkland Washington

BEWARE entering into any agreements with this company.  They make services seem affordable and do not tell you upfront of all the hidden charges.  In 21 days my company was billed $142.70.  Our customer's alarm went off 5 times and American digital never responded once to the alarm signals.  Our customer alerted us and we decided to cancel our account based on the following issues.

Read the following emails sent to me by the company upon cancelling our account.  Which was cancelled on June 13th, 2011.  Which, he shows June 16th, so he can invoice us for the month of June.  I specifically closed my credit card account and cancelled the services on June 13th.  American Digital shows they will monitor each account for $1.00. If you don't add the other charges then they reserve the right not to respond to the alarm signals in a timely fashion.  Which, based on our customer's experience they don't respond in a timely fashion anyway by adding the additional services below.  What good is it to have them monitor your accounts if they don't respond to any alarm signals?

You originally ordered the set-up of your own toll free 800 number from PNG through us for $1.00 per month for monitoring AND you would pay for the calls through the number directly to Power net Global. Then on May 24th, you elected NOT to pay the toll free number yourself, but wanted us to do so and your account was changed to our $3.00 base charge per account
as per contract.   (SEE EXHIBIT A BELOW) You have never returned the HARD COPY of the SIGNED CONTRACT so your rate
is $1.00 additional as per your online contract AND the invoice that  states Our records show we have not received your signed contract for services on your account and you may be paying $1.00 per account additional due to this. Which raises your per account rate to $4.00 until you return a signed dealer contract You also requested specialized services of PREMISES MULTI CALL - ADD A 3RD ATTEMPT TO CONTACT THE PREMISES +.20 Which raised your rates to $4.20 per account until you return the signed contract and then it will be reduced to $3.20 per account.

You June invoice #9**** for $42.80 has the following charges on it: (Notice: These were charges for May and June 2011. We didn't even sign up until May 24th, 2011.  Most companies would pro-rate the charges)

(HOLD ON IT GETS BETTER - 2 hours after telling Dave Murphy I was not signing the contract)

CREDIT CARD DECLINE FEE

1

25.00

25.00 
LATE FEE 5% MIN $25.00

1

25.00

25.00 
____________________________________________________________________________
SUBTOTAL:

$50.00
TAX (8.8%):

$0.00
--------------------------------------
TOTAL:

$50.00

(Here's another invoice, for what? who knows)

8525 120TH AVE N.E.


SUITE 301


KIRKLAND, WA  98033


(800)365-2527x113


[email protected]



INVOICE #:

9*****


DATE:

05/24/2011


DUE DATE:

06/15/2011


TERMS:

NET 10


AMOUNT DUE: $8.00

(Here's another invoice)
60 day notice of cancellation for

2

19.95


total - $39.90 alarm partner program

(Once you cancel your account - you can expect an email like this one)

However, keep in mind neither You or your partner can subscribe to ANY alarm monitoring services for a period of 15 years, including your Dealer account or you will be subject to a $2000.00 liquidated damage fee per account.  7. Interference. During the term of this Agreement, and for five (5) years after termination of this agreement for any reason what so ever, Affiliate and its employees, independent contractors and subcontractors, shall not, at any time solicit, interfere with or otherwise attempt to divert or offer competitive or similar services to any customer, subscriber, or contact made through this agreement that would be in direct competition with services offered by Company, including cancelled accounts or Non-Performing or Rejected Accounts. 26. Liquidated Damages. IN ADDITION TO ALL OTHER REMEDIES THE COMPANY SHALL BE ENTITLED TO THE PAYMENT OF $2,000.00 FOR EACH CUSTOMER OR SUBSCRIBER DIVERTED BY THE AFFILIATE TO A COMPETITOR OR TO ITSELF DURING, OR WITHIN FIFTEEN (15) YEARS FOLLOWING, THE TERM OF THIS AGREEMENT. THE PARTIES CKNOWLEDGE AND AGREE THAT THIS IS A REASONABLE DETERMINATION OF THE NON-BREACHING PARTYS DAMAGES UNDER THE CIRCUMSTANCES.