- Report: #1090395
Complaint Review: American Dream Vacation - Houston Texas
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American Dream Vacation
12961 N. Freeway I-45, Houston, 77060 Texas, USA
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American Dream Vacation WARNING DO NOT RENT FROM ADV Houston Texas
I would not recommend renting from ADV to anyone.
It took 4 hours to get on the road. After they set up our vehicle correctly, the guy changed the hitch and we had to go get another truck to tow the trailer. (now that we own our own trailer we understand exactly what he did wrong) The office people wouldn t even come out to help in this instance, we were just told to get another truck. (Which we did so that we could get on the road)
Three months after we returned the RV they sent us a bill for over a thousand dollars in damages plus over $100 in toll charges. (If they had told us right away about the tolls we could have easily fix the issue since that was HCTRA s mistake, we had added the trailer to our account)
It took another two months to get the bill down to $200+ and our deposit for damages we did NOT do to the trailer. Our bank account has been charged without our authorization for the $200+ We are tired of arguing and figure this was a lesson learned.
I repeatedly asked to file a formal dispute and was told that they did extensive research and that there is no formal dispute process.
Be aware if you aren t careful you will get stuck paying for damages you did not incur. If you are a first timer to the travel trailer RV world ask someone who knows about them to go with you if you rent. The people at ADV do not go over much with you about the trailer or it s operations. They DO NOT help you by pointing out damages that are already there. My husband had to point out to them the broken level and I noted it on our check out paper, if we hadn t we would have been paying for that too. Just because they take video and you write down damages you know of does not mean you will not be paying for things you did not do.
Again I would highly recommend finding somewhere else to rent from.
