- Report: #1338466
Complaint Review: American Education Services - Harrisburg Pennsylvania
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Author Not Confirmed
Why?
American Education Services
P.O. Box 2461 Harrisburg PA 17105 Harrisburg, 17105 Pennsylvania, USA
Phone:
1-800-233-0557
Web:
http://www.aessuccess.org/
Categories:
Business Rating:
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American Education Services AES Deceptive Loan practices, variable interest rates, poor customer service Harrisburg Pennsylvania
I would like to issue a complaint against American Education Services (AES), who is a private student loan company. I was forced to get a loan through them in 2007 because of the waiting period associated with federal student loans. When I signed for the AES loan, which required my fathers co-signature, they used deceptive loan practices and did not clearly state that the loan would have a variable interest rate. This type of loan is what brought down the entire housing market almost crashing our economic system, and yet the American government is allowing AES to use variable interest rates and pray on college students. After having them on auto-pay for almost 5 years, over-paying by a whole lot, the loan principal barely moves. I recently was laid off and I went to my online account to ask for forbearance, but my account disallowed me from requesting it or from even turning off my auto debit, which is common borrower customer service on federal student loans. AES said I did not qualify for forbearance and could only turn my auto debit off a month at a time. When I inspect the details of the loan interest, it does not follow logic as there is mysterious disappearing interest because of the way AES logs it in my account which keeps accrued interest and running balance separate. It does not follow any interest algorithm I was taught in college, and appears to me that portions of my payment disappear and they cannot or will not properly explain it. Please do something about AES? I am willing to provide all my paperwork to confirm my statements.
