- Report: #831833
Complaint Review: American Family Insurance - Internet Internet
Reported By:
Qleo -
Aurora, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Family Insurance
Internet, Internet, United States of America
Phone:
800-692-6326
Web:
www.AmFam.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Family Insurance Complete lack of customer service Internet, Internet
While I was attempting to help a customer reconcile the amount of money still owed to her from her property damage insurance claim (our invoice was paid in full - this was strictly as a customer service endeavor), I contacted her insurance company - American Family customer service - via telephone.
Initially the customer service rep was polite enough but when I offered to send over the sign authorization form allowing them to discuss the account with me, he got snippy and refused to accept WRITTEN, SIGNED authorization.
Then he repeatedly (over 5 times) refused to allow me to speak with a supervisor to clarify what authorization they required.
Extremely bad customer service - you would think they would care more about their own clients!
Initially the customer service rep was polite enough but when I offered to send over the sign authorization form allowing them to discuss the account with me, he got snippy and refused to accept WRITTEN, SIGNED authorization.
Then he repeatedly (over 5 times) refused to allow me to speak with a supervisor to clarify what authorization they required.
Extremely bad customer service - you would think they would care more about their own clients!
