- Report: #867233
Complaint Review: American Family Insurance - Phoenix Arizona
Reported By:
Consumer -
Paradise Valley, Arizona, USA
Submitted:
Updated:
-
Author Confirmed
Why?
American Family Insurance
Thunderbird and Tatum Phoenix, Arizona, United States of America
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American Family Insurance Bad Service Phoenix, Arizona
I went into this office to get a quote and asked about a group of general incidents I had heard about regarding American Family Insurance not covering claims (not about a specific person). I wanted to hear American Family's side. The agent said that since I was asking such a question that I would be a bad client so he would not take me as a client!
I guess American Family thinks that it is above questions. If their attitude is like this now, imagine what they are like when it IS time to file a claim!!
I guess American Family thinks that it is above questions. If their attitude is like this now, imagine what they are like when it IS time to file a claim!!
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
I'd agree
#2Consumer Comment
Thu, April 12, 2012
You do sound like you would be a "problem client".
I really wonder what you expected with such a general question from an insurance agent. The most you probably would have gotten is some "Generic" statement that I am sure you would have complained because you felt they were just "towing the company line". He probably saved himself hours of aggravation by not taking you as a client.
Flynrider
Phoenix,Arizona,
USA
Ripoff?
#3Consumer Comment
Thu, April 12, 2012
I must have missed the part about where they ripped you off?
" I went into this office to get a quote and asked about a group of general incidents I had heard about "
I'm not sure what "general incidents" are supposed to be, but I'm sure that the agent figured that time would be better spent not responding to vague inquiries. I can't blame them for pegging you as a waste of time.
" The agent said that since I was asking such a question that I would be a bad client so he would not take me as a client! "
Don't you agree with the agent's assessment? It sounds like you do. What's the ripoff?
