- Report: #1349177
Complaint Review: AMERICAN FURNITUER WAREHOUSE - AURORA Colorado
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Author Not Confirmed
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AMERICAN FURNITUER WAREHOUSE
1700 SOUTH ABILENE AURORA, 80012 Colorado, USA
Phone:
303-368-8555
Web:
WWW.AMERICANFURNITUREWAREHOUSE.COM
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AMERICAN FURNITURE WAREHOUSE GETTING RICHER BY CHEATING THE CUSTOMERS AURORA Colorado
I purchased $4,495.00 worth of merchandise from American Furniture Company (AF), Aurora, CO on April 10, 2015. The purchase included a mattress set which are still under warranty. On November 27, 2016 per stipulation from AF, I completed the requested documentation for an inspection of the defective mattress which sinks while sleeping and does not rise up. A representative from the company on December 12, 2016 arrived at the residents and took photographs of the mattress. The representative specially stated that the photographs would be presented to an inspector for addition service and someone could telephone me as to the status. To date, after paying AF $4,495.00 dollars and a mattress set still under warranty I have not received a reply.I had encounter issues of receiving the necessary documents for completing the transaction
1 Updates & Rebuttals
American Furntiture Warehouse
Thornton,Colorado,
USA
American Furniture Warehouse
#2UPDATE Employee
Sat, January 14, 2017
We apologize that we have not contacted you in regards to your mattress warranty claim and we would like to look into this immediately. May we ask that you email us with your customer information (name and address with a phone number we would have on file is helpful in searching for your account; if you have your order or customer number that would be great too) and a phone number we can reach you by emailing us at [email protected]m ? If there is a time that you prefer us to call please let us know...Thank you! AFW
