- Report: #228566
Complaint Review: American Intercontinental University Online - Hoffman Estates Illinois
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American Intercontinental University Online
5550 Prairie Stone Parkway Suite 400 Hoffman Estates, 60192 Illinois, U.S.A.
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877-221-5800
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American Intercontinental University Online Ripoff Academic and Grade appeal dropped from school Hoffman Estates Illinois
Since I started at AIU-Online in mid 2005 I have had nothing but trouble, I can't even begin to count the number of counselors I have had, because as soon as a problem arrived, I was transfered to another advisor.
My latest incident has been an Academic appeal, where I composed a 40 page appeal and submitted it return-reciept, certified mail, because my problems had to deal with technical difficulties where I firmly belive it was not on my end. after two months of waiting on their decision of whether or not they would reinstate me, I found out that they had never recieved my appeal and they did not know who the person who signed for it was. Although I was upset, I resubbitted another appeal the same way, and they agreed to reinstate me.
Now my problem is that I have taken now 16 classes, 8 of which they said I had failed and had to retake, and after retaking them I have only completed and passed 12 classes total. I am currently compiling an appeal to a different appeals board to see if I can get a credit on the classes that I had to retake unneccessarily because in my first appeal I had come to the conclusion, by averaging the class grades together, that by replacing the zero or failing grade with the average grade that I would have passed every class with at least a satisfactory grade or better.
The reason that I had agreed to retake these classes is because one of my advisors had assured me that there would be no additional costs, and recanted that statement after a few classes based on the semester and how they charge. I understand the costs, but after the additional semester of costs, they continued to fail me for things beyond my control, such as technical difficulties, of which I have supporting evidence.
Unfortunately, I have yet to see someone with a legitimate cause to sue the school, but perhaps that is due to non-detailed complaints.
If anyone has any advise as to what to do at this point I would greatly appreciate it.
Heather
Prescott Valley, Arizona
U.S.A.
My latest incident has been an Academic appeal, where I composed a 40 page appeal and submitted it return-reciept, certified mail, because my problems had to deal with technical difficulties where I firmly belive it was not on my end. after two months of waiting on their decision of whether or not they would reinstate me, I found out that they had never recieved my appeal and they did not know who the person who signed for it was. Although I was upset, I resubbitted another appeal the same way, and they agreed to reinstate me.
Now my problem is that I have taken now 16 classes, 8 of which they said I had failed and had to retake, and after retaking them I have only completed and passed 12 classes total. I am currently compiling an appeal to a different appeals board to see if I can get a credit on the classes that I had to retake unneccessarily because in my first appeal I had come to the conclusion, by averaging the class grades together, that by replacing the zero or failing grade with the average grade that I would have passed every class with at least a satisfactory grade or better.
The reason that I had agreed to retake these classes is because one of my advisors had assured me that there would be no additional costs, and recanted that statement after a few classes based on the semester and how they charge. I understand the costs, but after the additional semester of costs, they continued to fail me for things beyond my control, such as technical difficulties, of which I have supporting evidence.
Unfortunately, I have yet to see someone with a legitimate cause to sue the school, but perhaps that is due to non-detailed complaints.
If anyone has any advise as to what to do at this point I would greatly appreciate it.
Heather
Prescott Valley, Arizona
U.S.A.
5 Updates & Rebuttals
Heather
Prescott Valley,Arizona,
U.S.A.
I beg your pardon.
#2Author of original report
Mon, February 12, 2007
I beg your pardon, but I worked extremely hard. I tried all of those solutions. I was constantly trying to resolve the problem but doing just that and I was using many business and public computers such as the library as well as many other places. I can understand not letting someone take classes for free but this problem is larger than you realize with many other issues related, however, a lawsuit is being pursued so I am not a liberty to discuss in detail at this time.
Heather
Prescott Valley,Arizona,
U.S.A.
I beg your pardon.
#3Author of original report
Mon, February 12, 2007
I beg your pardon, but I worked extremely hard. I tried all of those solutions. I was constantly trying to resolve the problem but doing just that and I was using many business and public computers such as the library as well as many other places. I can understand not letting someone take classes for free but this problem is larger than you realize with many other issues related, however, a lawsuit is being pursued so I am not a liberty to discuss in detail at this time.
Heather
Prescott Valley,Arizona,
U.S.A.
I beg your pardon.
#4Author of original report
Mon, February 12, 2007
I beg your pardon, but I worked extremely hard. I tried all of those solutions. I was constantly trying to resolve the problem but doing just that and I was using many business and public computers such as the library as well as many other places. I can understand not letting someone take classes for free but this problem is larger than you realize with many other issues related, however, a lawsuit is being pursued so I am not a liberty to discuss in detail at this time.
Heather
Prescott Valley,Arizona,
U.S.A.
I beg your pardon.
#5Author of original report
Mon, February 12, 2007
I beg your pardon, but I worked extremely hard. I tried all of those solutions. I was constantly trying to resolve the problem but doing just that and I was using many business and public computers such as the library as well as many other places. I can understand not letting someone take classes for free but this problem is larger than you realize with many other issues related, however, a lawsuit is being pursued so I am not a liberty to discuss in detail at this time.
Tawny
Portland,Oregon,
U.S.A.
Failing Courses
#6Consumer Comment
Mon, February 12, 2007
Not to be harsh, but I was not aware there was a college in the world that allowed you to fail and retake a class for free. As for the advisor who stated this, The only person who should be informing anyone on the cost of courses is financial aid. It is not a schools fault if you fail a class, and technical issues is probably the largest excuse used at any school that provides online courses. There is always another computer at a library or elsewhere that can be used. It appears you want the university to give you money for failing to make the effort required to graduate school - that is just silly. I would suggest you work as hard on school next time as you did on a rebuttal for failing classes.
