- Report: #1017229
Complaint Review: American Medical Response - Dallas Texas
Reported By:
Rafael Arias -
Floral Park, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
American Medical Response
PO Box 847199 Dallas, 75284 Texas, United States of America
Phone:
800 913 9106
Web:
Categories:
Business Rating:
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American Medical Response Incompetent Billing Department Dallas, Texas
Hello All,
A warning about this company. While on vacation in Boulder, CO this winter, my two year old son became ill and was transported to the emergency room by ambulance. I provided the ambulance EMTs with a copy of my insurance card and driver's license when my son was admitted.
My family gets back to NYC a week later and shotly after I get a letter from AMR requesting payment and/or insurance information. I immediately called the company and provided a rep with my insurance information and was told this should solve the issue. Several weeks later, I get another letter from AMR stating that I do not have a policy with the insurance company and they are demanding payment directly from me or they would send the account to collections. First, I called my insurance company and confirmed that the policy was still active, that my son was covered, and that ambulance trips are also covered. The hospital had already billed for services and was paid. I wrote AMR back on this occasion so I had proof, since this seemed like it was going to end badly. Included was a copy of my insurance card.
A few weeks after that, I received another notice stating that they had tried to contact me for insurance and/or payment and were unsuccessful and once more threatening to send me to collections. I wrote them one final letter, included yet another copy of my insurance card, and sent it in.
I wonder why AMR is unwilling or incapable of billing insurance companies? I see the same issues on most of the complaints here. I suspect that AMR does not want to take payments from insurance companies where they reimbursement is not to their satisfaction. In that case, they try to bully the consumer into paying the bill out of pocket in order to make more money. I pay a sizable sum every month for a family health insurance policy and refuse to pay out to these bandits needlessly.
If AMR decides to take me to collections, I have a paper trail of all my communications with them and the collections case will not hold up. Regardless of what transpires, I will be contacting the NYS Attorney General's Office regarding this company's billing tactics.
A warning about this company. While on vacation in Boulder, CO this winter, my two year old son became ill and was transported to the emergency room by ambulance. I provided the ambulance EMTs with a copy of my insurance card and driver's license when my son was admitted.
My family gets back to NYC a week later and shotly after I get a letter from AMR requesting payment and/or insurance information. I immediately called the company and provided a rep with my insurance information and was told this should solve the issue. Several weeks later, I get another letter from AMR stating that I do not have a policy with the insurance company and they are demanding payment directly from me or they would send the account to collections. First, I called my insurance company and confirmed that the policy was still active, that my son was covered, and that ambulance trips are also covered. The hospital had already billed for services and was paid. I wrote AMR back on this occasion so I had proof, since this seemed like it was going to end badly. Included was a copy of my insurance card.
A few weeks after that, I received another notice stating that they had tried to contact me for insurance and/or payment and were unsuccessful and once more threatening to send me to collections. I wrote them one final letter, included yet another copy of my insurance card, and sent it in.
I wonder why AMR is unwilling or incapable of billing insurance companies? I see the same issues on most of the complaints here. I suspect that AMR does not want to take payments from insurance companies where they reimbursement is not to their satisfaction. In that case, they try to bully the consumer into paying the bill out of pocket in order to make more money. I pay a sizable sum every month for a family health insurance policy and refuse to pay out to these bandits needlessly.
If AMR decides to take me to collections, I have a paper trail of all my communications with them and the collections case will not hold up. Regardless of what transpires, I will be contacting the NYS Attorney General's Office regarding this company's billing tactics.
1 Updates & Rebuttals
Dahlz
Florida,USA
Class Action
#2Consumer Comment
Tue, March 15, 2016
My family and I are going through something similar with this company, except it's for a ride that my son took from the hospital he was born in to a NICU 15 minutes away. They never filed the claim with my insurance within the 6 month time limit, but did send me to "collections" (Bay Area Credit Service) after 2 months because they did not have my apartment number in my address that I very clearly listed on on all of my paperwork. We just started receiving calls from the collections company last week almost 3 years after my son was born. After reading all of these reports I feel compelled to put this scam to rest once and for all. Would you be interested in joining me in a class action lawsuit against American Medical Response? Please contact me at [email protected]
