- Report: #1136167
Complaint Review: American Protection Corporation - Coral Springs, Florida
Reported By:
whistleblower777 -
Coral Springs, Florida,
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Protection Corporation
12373 NW 26th CT Coral Springs,, 33065 Florida, USA
Phone:
(800) 709-1117
Web:
www.americanprotectioncorp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Protection Corporation FLY BY NIGHT OPERATION. NON COMPLIANT > RIPOFF ALERT ! SCAM SCAM Coral Springs, Florida
Report Attachments
This company is working in total non compliance with nearly all regulations. Obatining customers information in shady ways. They will never let anyone know how they got their information. Which is shady in itself. If it was legit they woud tell. They dexcribe their product as an extended warranty. It is a vehicle service contract. Only the manafacturer can extend the original warranty. They use deceptive marketing and very vague descriptions of the covered parts. This is how the manager Kobi trains the reps. He instructs them to be very vauge so the customers dont start looking into the actual contracts details. They do this because the contracts have lots of exclisions and the parts that are covered are not the ones that typicaly fail.
He draws employees in off of craigs lists ads and promises them one thing and then changes the pay structure almost right after their first sale. You get nothing in writing explaining comission stucture. Just his word. The customers in end are usually scammed and so are the employees. One employee reported to me that he was not paid over $ 1,500.00 in commission. Not to mention these " extended warranties " are grossly overpriced. They pay around 1000 for the contracts ( or less) and then market themto customers for around $3,000.00 or more.
This company hires remote agents to work from home with no crimianl background check. So anyone could have access to financial information. Even people with a history of credit card fraud. Nothing prevents an agent from writing all the information down at home and saving all of a customers information. Its a small company operating under the radar. This is why they have managed to only have one complaint in 7 years and and A rating on the BBB. They are just under the radar. Florida is not on to the car warranty scam quite as much as some other staes like Missouri. Thats why Im blowing the whistle on Kobi and American protecion corperation . Not only buyer beware but anyone considering employment with this company should think again.
2 Updates & Rebuttals
Matthew
Senoia,Florida,
United States
False Report
#2UPDATE Employee
Thu, April 29, 2021
I have worked for Kobi at APC for 13 years. I know first hand that this report is not anywhere close to being true. I've stayed with this company for as long as I have because I am treated well for my dedication to APC. We offer a great service. I have worked in every department in this company. I have worked in claims and received the phone calls from customers who are so grateful that their claim is approved because they didn't have thousands of dollars to spend on a repair, even minor work costs hundreds of dollars at any dealership.
These people are happy with the service we provide, it gives them peace of mind and takes a huge weight off of their shoulders knowing they are covered. I know Kobi to be a great guy personally and to work for, you were let go for reasons of your own doing.
rip off report
Florida,USA
Reply
#3UPDATE Employee
Thu, January 21, 2016
Hello,
I was very taken back when I came across this complaint. I have worked with Kobi, and American protection for over two years. Anyone that knows or has worked with American Protection Corp knows these accusations are completely false. Information is not obtained in shady ways; it is purchased from a marketing company as any company would. It is always very clear that we are a third party company offering a VSC for consumers and that we work with A-rated carriers. We also offer a 30-day review period and 100% money back guaranteed with no questions asked. From day one I was instructed to not only go over and list every covered component with customers but inform them exactly what is not covered as well. The management team at American Protection Corp. will accept nothing less and has made our customers the number one priority as long as I have been here.
As far as commissions and taking care of employees, not only was I provided with my exact pay structure in writing but also must be accepted and signed prior to my start date.
I have seen Kobi time and time again give myself and others going through a hard time extra monies on top of what they are owed. I can’t tell you how many times Kobi has bailed me out as well as others on multiple occasions. Through my most difficult times Kobi more than once has picked me up and helped me back up when I had nowhere else to turn. I am furious and insulted that anyone that has truly worked and gotten to know him could possibly lie and completely make up this story. Kobi cares about the company’s customers and team members more than any manager I have ever worked for.
Whoever wrote this was obviously someone who has failed and has nothing better to do. Anyone reading this please consider the source and try finding another bad review out there! There isn’t one. And the source writing this has 9 misspellings in his first paragraph! I stopped counting after that. I find it amusing that someone that can clearly not read or write past an elementary school level can judge how a company should be handling their business. Just because you could not do your job and are this unhappy with yourself there is no need to spread these lies and discourage someone starting a career with American Protection Corp.
