- Report: #354094
Complaint Review: American Revolution Inc. - Carson California
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Author Confirmed
Why?
American Revolution Inc.
1707 E. Del Amo Carson, 90746 California, U.S.A.
Phone:
866-578-9304
Web:
N/A
Categories:
Business Rating:
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American Revolution, american Revolution, Inc. Still Waiting, no answers Carson California
I sent a set of Performance Wheels, hubs, pulley and rotor centers to be rechromed and were received by Pat Curran at American Revolution 3-3-08. All the items would have been there sooner but he had me ship the items to his old address. It cost me $18 more which he said he would take care of. Didn't happen!
After months of unanswered emails and voice mails I finally received the wheels and hubs 7-14-2008. Still waiting for the pulley and rotor centers. I have left 3 voicemails, 3 emails and PM on 2 forums without any replies. The funny thing is before he got my money he would always return phone calls and answer emails. I haven't been able to speak to him since. He still has $1100 worth of items that needs to be returned.
This has been the worst consumer experience of my life. Not one ounce of customer service with this company.
Alex
Oakley, California
U.S.A.
After months of unanswered emails and voice mails I finally received the wheels and hubs 7-14-2008. Still waiting for the pulley and rotor centers. I have left 3 voicemails, 3 emails and PM on 2 forums without any replies. The funny thing is before he got my money he would always return phone calls and answer emails. I haven't been able to speak to him since. He still has $1100 worth of items that needs to be returned.
This has been the worst consumer experience of my life. Not one ounce of customer service with this company.
Alex
Oakley, California
U.S.A.
2 Updates & Rebuttals
Usachrome.com
Pasadena,California,
U.S.A.
Have sent the customer 19 updates via email.
#2UPDATE Employee
Mon, July 28, 2008
We admit that our customer service has suffered with the slow economy and lay offs we had to do, but we have updated Mr. Alex via email 19 times since their order arrived. That is more than one ounce we believe. It may not be perfect, but it is more than once per week since the order arrived. Sincerely, General Manager
Usachrome.com
Pasadena,California,
U.S.A.
Pulley and rotor centers are shipping out this week.
#3UPDATE Employee
Mon, July 28, 2008
Mr. Alex of Oakley, CA sent in a batch of parts to be processed by our company. The parts arrived while we were moving from one facility to another. The wheels and hubs were processed by one of our suppliers, and the rotor centers and pulley by another supplier. The wheels and hubs have been finished and sent to the customer. The pulley and rotor centers are being completed and will be shipped back as soon as they are returned to us from our supplier. Normally parts do not take this long, but they arrived during a transition and got delayed. Sincerely General Manager
