- Report: #2934
Complaint Review: America's Advantage - boca raton florida
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Author Not Confirmed
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America's Advantage
350 camino gardens blvd. suite 200 boca raton, 33432 florida, U.S.A.
Phone:
561-362-6715
Web:
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America's Advantage, florida America's disadvantage, is what it should be called!!
On march 19,2000 I was enrolled in a program called America's Advantage. This program was for discounts to be used in numerous situations like hotels, airfare, and several other agendas. On May 1,2000 i decided that i wasn't as happy with this program and that it was ,basically, a waste of my money. I had no use for it and didn't plan to travel much so i cancelled it. I was told by the "customer service representative" that I should receive my refund in 7-10 business days. I waited for 2 weeks and had not received my refund. I called to reassure that my refund was on the way. They ,again, reassured me that I would need to wait no more that 7-10 more days. After about three times of this merry go around i asked to speak to a supervisor. the supervisor made it out to be like the accounting office had messed up but reassured me that he himself would put my refund in , and i would never need to call again. Again...no refund. I had wanted and planned to close my bank account because i had another one of which i used more. I had incurred some overdraft fees in the amount of $ 72, due to the fact that I was told that i should expect my money the next day. The money never hit my account and i bounced a couple of checks. my bad!
After talking to several supervisors, i have been unsuccessful in getting an answer about the wherabouts of my money.I've been told that i should get a "check in the mail" in the amount of $144.00 but they don't know when. I find it hard to believe that no supervisor knows when i should get my check! Doesn't that sound weird? i filed a claim with the better business bureau and they have reached the company. The company responded withthe usual "we've acknowleged that we owe Ms. Reyes $ 144 and it is in the process...we are commited to prividing excellent customer service...blah blah blah" It is now August 15,2000 and I have yet to receive the money due back to me. I've tried everything. Who do I call now? I have pretty much been told that all i could do is wait until they get off their butts and decide to give me back my money. American Advantage sucks!! help me get my money!
Isabel
After talking to several supervisors, i have been unsuccessful in getting an answer about the wherabouts of my money.I've been told that i should get a "check in the mail" in the amount of $144.00 but they don't know when. I find it hard to believe that no supervisor knows when i should get my check! Doesn't that sound weird? i filed a claim with the better business bureau and they have reached the company. The company responded withthe usual "we've acknowleged that we owe Ms. Reyes $ 144 and it is in the process...we are commited to prividing excellent customer service...blah blah blah" It is now August 15,2000 and I have yet to receive the money due back to me. I've tried everything. Who do I call now? I have pretty much been told that all i could do is wait until they get off their butts and decide to give me back my money. American Advantage sucks!! help me get my money!
Isabel
