Rebecca
Fernley,#2Consumer Suggestion
Wed, April 27, 2005
I was quite surprised today to find that there are intelligent customer service agents at ASC afterall. That is, agents that serve their customers and share their concern when things aren't going well. I spoke with Molina @ ASC today and she was able to have my money from the bad transaction (cashing a canceled check) put right back into my account the same day; actually within hours of speaking with her. I suggest anyone having problems with ASC calling 866-430-0675 and asking for Molina to help you. She is also having all of my fees I have accrued from my bank due to the mishap refunded as well. My suggestion for smoother transactions with ASC is to have your bank make the payment for you. Most banks will allow you to set up a payee for online bill pay. It usually takes about 2 days from the time you schedule the payment and is usually a free service. Since I have started paying my mortgage this way I have had no problems. If ASC tells you your payment is "lost" and you should canel the check DO NOT do a paper check cancelation. ASC electronically debits all checks so it will not be caught this way. You need to cancel an electronic transaction. This I found out after ASC customer service instructed me to cancel my check. Hope this helps some of you. Good Luck.
Rebecca
Fernley,#3Consumer Suggestion
Wed, April 27, 2005
I was quite surprised today to find that there are intelligent customer service agents at ASC afterall. That is, agents that serve their customers and share their concern when things aren't going well. I spoke with Molina @ ASC today and she was able to have my money from the bad transaction (cashing a canceled check) put right back into my account the same day; actually within hours of speaking with her. I suggest anyone having problems with ASC calling 866-430-0675 and asking for Molina to help you. She is also having all of my fees I have accrued from my bank due to the mishap refunded as well. My suggestion for smoother transactions with ASC is to have your bank make the payment for you. Most banks will allow you to set up a payee for online bill pay. It usually takes about 2 days from the time you schedule the payment and is usually a free service. Since I have started paying my mortgage this way I have had no problems. If ASC tells you your payment is "lost" and you should canel the check DO NOT do a paper check cancelation. ASC electronically debits all checks so it will not be caught this way. You need to cancel an electronic transaction. This I found out after ASC customer service instructed me to cancel my check. Hope this helps some of you. Good Luck.
Rebecca
Fernley,#4Consumer Suggestion
Wed, April 27, 2005
I was quite surprised today to find that there are intelligent customer service agents at ASC afterall. That is, agents that serve their customers and share their concern when things aren't going well. I spoke with Molina @ ASC today and she was able to have my money from the bad transaction (cashing a canceled check) put right back into my account the same day; actually within hours of speaking with her. I suggest anyone having problems with ASC calling 866-430-0675 and asking for Molina to help you. She is also having all of my fees I have accrued from my bank due to the mishap refunded as well. My suggestion for smoother transactions with ASC is to have your bank make the payment for you. Most banks will allow you to set up a payee for online bill pay. It usually takes about 2 days from the time you schedule the payment and is usually a free service. Since I have started paying my mortgage this way I have had no problems. If ASC tells you your payment is "lost" and you should canel the check DO NOT do a paper check cancelation. ASC electronically debits all checks so it will not be caught this way. You need to cancel an electronic transaction. This I found out after ASC customer service instructed me to cancel my check. Hope this helps some of you. Good Luck.
Rebecca
Fernley,#5Consumer Suggestion
Wed, April 27, 2005
I was quite surprised today to find that there are intelligent customer service agents at ASC afterall. That is, agents that serve their customers and share their concern when things aren't going well. I spoke with Molina @ ASC today and she was able to have my money from the bad transaction (cashing a canceled check) put right back into my account the same day; actually within hours of speaking with her. I suggest anyone having problems with ASC calling 866-430-0675 and asking for Molina to help you. She is also having all of my fees I have accrued from my bank due to the mishap refunded as well. My suggestion for smoother transactions with ASC is to have your bank make the payment for you. Most banks will allow you to set up a payee for online bill pay. It usually takes about 2 days from the time you schedule the payment and is usually a free service. Since I have started paying my mortgage this way I have had no problems. If ASC tells you your payment is "lost" and you should canel the check DO NOT do a paper check cancelation. ASC electronically debits all checks so it will not be caught this way. You need to cancel an electronic transaction. This I found out after ASC customer service instructed me to cancel my check. Hope this helps some of you. Good Luck.
D.
Santa Barbara,#6Consumer Suggestion
Wed, April 27, 2005
Hi, I've talked to Candace too! In fact I"ve talked to ASC on the phone about a dozen and a half times so I think I"ve talked to all of them there. You need to file a complaint with the Federal Trade Commission, Office of the Attorney General in your state, the Better Business Bureau, and you also need to send a "qualified" written request to ASC. Follow the directions at these links: Maryland Attorney General: http://www.oag.state.md.us/Consumer/complaint.htm FTC: https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 BBB: http://complaint.bbb.org/(4hin2z25qaxa2z45yiduws45)/Default.aspx Qualified Written Request instructions here: http://www.ftc.gov/bcp/conline/pubs/homes/mortgserv.pdf Good luck and read my complaint below.