- Report: #90084
Complaint Review: Ancestry.com - MyFamily.com - Provo Utah
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Author Confirmed
Why?
Ancestry.com - MyFamily.com
www.ancestry.com Provo, Utah, U.S.A.
Phone:
800-2723637
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ancestry.com & Myfamily.com free trial ripoff cost me $100!!! They will not cancel!!! DONT USE THEM!! Provo Utah
I signed up for their "free 14 day subscription" as well. I used the service the day that I signed up (which, I believed I was signing up for a 99.95 ANNUAL membership, not Quarterly!).
I never used the service again. I called to cancel the subscription, and they said My cancellation would take place in JULY!!!!!!!!!!!! And in the meantime they were going to charge me 99.95 for the subscription that I never USED!!!! They said there was no way for me to get out of the charge. I called them back and asked them for a detail listing of my costs, they said that it was unavailable because they believe I signed up through a "pop-up". What the heck is the difference???? I still signed up with them!! Ive contacted my Credit Card company, am refusing to pay. They can report me if they like, they WILL NOT get a DIME from me!!!
Amanda
Fenton, Michigan
U.S.A.
I never used the service again. I called to cancel the subscription, and they said My cancellation would take place in JULY!!!!!!!!!!!! And in the meantime they were going to charge me 99.95 for the subscription that I never USED!!!! They said there was no way for me to get out of the charge. I called them back and asked them for a detail listing of my costs, they said that it was unavailable because they believe I signed up through a "pop-up". What the heck is the difference???? I still signed up with them!! Ive contacted my Credit Card company, am refusing to pay. They can report me if they like, they WILL NOT get a DIME from me!!!
Amanda
Fenton, Michigan
U.S.A.
1 Updates & Rebuttals
Dustin
United States of AmericaAncestry.com is not a ripoff...
#2Consumer Suggestion
Thu, November 15, 2012
I have been a user of Ancestry.com for the last four years (not continuously). The reason for it not being continuous has been due to my schedule and free time available for genealogy research. I have never had a problem canceling a trial membership before being charged, I have never had a problem canceling a paid membership before a renewal, and I have contacted the customer service several time over the last four years. The customer service has always been very nice to deal with. They are always helpful, and I find it very hard to believe that they wouldn't cancel a membership after it was paid (assuming that it was within a short period of time since the membership started). The only reason I feel the need to post this is that Ancestry.com is a great resource for family history, and I don't want people to be discouraged from using the site due to the reviews here.
In short:
- Call the 800 number (800-Ancestry) to cancel or report a problem.
- Like any bill, stay on top of due dates and cancel before the expiration to avoid renewal charges
- This site has more records on family history than any other and is money well spent for someone interested in researching family history.
