- Report: #98889
Complaint Review: Ancestry.com rootsweb.com genealogy.com myfamily.com - Provo Utah
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Author Confirmed
Why?
Ancestry.com rootsweb.com genealogy.com myfamily.com
360 W.4800 N. Provo, 84604 Utah, U.S.A.
Phone:
801-705 7000
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Ancestry.com, rootsweb.com, genealogy.com, myfamily.com ripoff- ancestry.com billing ripoff customer service misleading Provo Utah
This company misled me on a subscription for service. When I confronted them with the problem, they offered me 2 free months of service.when I received my next billing I did not receive the free months of service. What I got was a song and dance about how i would get 14 months of service for the price of 12 months. I tried to explain to the service representative that that is not what I understood about the free months. I explanined to the rep that I wanted NO further charges on my card and he was very rude and persistent about the 12 months subscription. I explained to him that I planned to file charges if I find another billing to my credit card. He said he would have a supervisor call me back. i waited several hours and received no call. BUYER BEWARE.
Bob
AUBURN, New York
U.S.A.
Bob
AUBURN, New York
U.S.A.
1 Updates & Rebuttals
James
Sachse,Texas,
U.S.A.
Watch your charge card
#2Consumer Comment
Thu, July 15, 2004
Watch your charge card and if the charge hits I would suggest you immediatel dispute it. If you decide to complain there are places at this link. Also the AG of New York is a good onr to complain to. http://www.ripoffreport.com/reports/ripoff96638.htm
