Complaint Review: Ancestry.com - Internet

Why is it that the Ancestry defenders are mostly ex-employee's of Ancestry.com and nearly always blame the customer for the complaint by not following their policies? Many of these customers are seniors and don't understand the autorenewal process and requirement that you have to call a specific toll free to cancel. They just put their trust in Ancestry.com and give them their credit card numbers. I hope Ancestry.com and its defenders are proud of themselves.

I am a former employee of Ancestry.com and my husband used to work for AOL, so I've got a pretty good handle on the situation, first of all, AOL didn't give Ancestry.com your credit card number, they can't legally, and so you, or someone who claimed to be you had to have given Ancestry.com your credit card number. Most likely it was you, they only charge $1 up front for the AOL trial so its easy for it to slip your mind and they do send an email right after you sign up for the $1 30-day trial, but if you have a spam blocker or email filter depending on its sensetivity that email might not make it through. Ancestry.com will tell you they have no control over that (and they don't, they can't force an email through a filter). Bottom line, I used to work in billing and I have a few words of advice, first call the ancestry.com account services, and second, be REALLY, REALLY nice and be willing to take some of the blame if you were the person who started the trial. Niceness and a willingness to admit that you could be partially at fault go a really long way in getting you what you want, but mostly just being nice (no yelling, name calling, swearing, etc.) Good luck.

I am a former employee of Ancestry.com and my husband used to work for AOL, so I've got a pretty good handle on the situation, first of all, AOL didn't give Ancestry.com your credit card number, they can't legally, and so you, or someone who claimed to be you had to have given Ancestry.com your credit card number. Most likely it was you, they only charge $1 up front for the AOL trial so its easy for it to slip your mind and they do send an email right after you sign up for the $1 30-day trial, but if you have a spam blocker or email filter depending on its sensetivity that email might not make it through. Ancestry.com will tell you they have no control over that (and they don't, they can't force an email through a filter). Bottom line, I used to work in billing and I have a few words of advice, first call the ancestry.com account services, and second, be REALLY, REALLY nice and be willing to take some of the blame if you were the person who started the trial. Niceness and a willingness to admit that you could be partially at fault go a really long way in getting you what you want, but mostly just being nice (no yelling, name calling, swearing, etc.) Good luck.

I am a former employee of Ancestry.com and my husband used to work for AOL, so I've got a pretty good handle on the situation, first of all, AOL didn't give Ancestry.com your credit card number, they can't legally, and so you, or someone who claimed to be you had to have given Ancestry.com your credit card number. Most likely it was you, they only charge $1 up front for the AOL trial so its easy for it to slip your mind and they do send an email right after you sign up for the $1 30-day trial, but if you have a spam blocker or email filter depending on its sensetivity that email might not make it through. Ancestry.com will tell you they have no control over that (and they don't, they can't force an email through a filter). Bottom line, I used to work in billing and I have a few words of advice, first call the ancestry.com account services, and second, be REALLY, REALLY nice and be willing to take some of the blame if you were the person who started the trial. Niceness and a willingness to admit that you could be partially at fault go a really long way in getting you what you want, but mostly just being nice (no yelling, name calling, swearing, etc.) Good luck.

I am a former employee of Ancestry.com and my husband used to work for AOL, so I've got a pretty good handle on the situation, first of all, AOL didn't give Ancestry.com your credit card number, they can't legally, and so you, or someone who claimed to be you had to have given Ancestry.com your credit card number. Most likely it was you, they only charge $1 up front for the AOL trial so its easy for it to slip your mind and they do send an email right after you sign up for the $1 30-day trial, but if you have a spam blocker or email filter depending on its sensetivity that email might not make it through. Ancestry.com will tell you they have no control over that (and they don't, they can't force an email through a filter). Bottom line, I used to work in billing and I have a few words of advice, first call the ancestry.com account services, and second, be REALLY, REALLY nice and be willing to take some of the blame if you were the person who started the trial. Niceness and a willingness to admit that you could be partially at fault go a really long way in getting you what you want, but mostly just being nice (no yelling, name calling, swearing, etc.) Good luck.

I am a little confused on how Ancestry.com got your credit card number. If you tried a "Free Trial" or had a previous subscription, Ancestry has auto renew and you must cancel exactly per their "Terms and Conditions" or you will get charged again. I would suggest you call them at the toll free number below and try to resolve the issue if you have not already done so. 1-800-262-3787 Once you have tried unsuccessfully to resolve the issue call the toll free number on your credit card and dispute the charge. This your best chance of getting your money back. I have heard you have 60 days but not sure if that is accurate. The link below has some good info on dealing with you bank/credit card company: http://www.ripoffreport.com/reports/ripoff88458.htm If you want to complain here is a link for cybercrime I recently found: http://attorneygeneral.utah.gov/PrRel/prmay262004.htm From that site you could send an email to this address with your complaint. [email protected] You could also complain at the links below. The 1st link is where you can file a complaint with the Federal trade commission. You can find a list of all the state attorney generals including Utah, the home state of My family.Com, the owner of Ancestry.com, Genealogy.com and Rootsweb at the second link. The 3rd link is the Internet Fraud Complaint Center. Most accept complaints on-line or by email. https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 http://www.consumeraction.gov/state.shtml http://www.ifccfbi.gov/index.asp