- Report: #32802
Complaint Review: ancestry.com - Nationwide
-
Author Not Confirmed
Why?
ancestry.com
ancestry.com Nationwide, U.S.A.
Phone:
800-2623787
Web:
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ancestry.com billing ripoff notified them 4 times by email to cancel, they still billed my account. Orem Utah
Although I notified them 4 time via email to cancel this account and even told them that I was going to report them to the Atty Generals Office, they still went ahead and billed me because I didn't follow their terms and conditions. As I explained to Tracey, a erstwhile "Supervisor" at their customer service operation, I have been trying to get rid of this since August. She said that they had no record of my calling, which I have done twice...I asked her could it be that her representative made a mistake?
I tried, unsuccessfully to ask her if someone treated her mother with this same kind of "no-service" service, how would she react. Her answer was that I agreed to the terms and conditions.
(Note: on the enrollment pages, there is only a check box for the terms and conditions, they never ask or direct you to read the...they are upon subsequent investigation three pages long of legal gobblegook.
Where are the good old days where customer service representatives actually were able to take care of customers. It was obvious given my many emails...none of which were ever answered...that I didn't want this product...but that obviously doesn't make any difference to this organization.
Also, they state in their "terms and conditions" Section 2.1 that they will "notify you via email 15 days before your subscription will end, asked to correct any information which has changed and given the opportunity to "opt out" of your renewal." No such email was ever received by me.
How many people are being unwaringly charged for a service that they no longer realize they have.
This kind of negative option billing is right at the top of consumer rip-offs and continued practices of this type will hurt all internet companies who choose to put their own financials before their customers best intrests. I hope my lousy $59 is the only profit they make as a company this year!!!
jeff
gladwyne, Pennsylvania
I tried, unsuccessfully to ask her if someone treated her mother with this same kind of "no-service" service, how would she react. Her answer was that I agreed to the terms and conditions.
(Note: on the enrollment pages, there is only a check box for the terms and conditions, they never ask or direct you to read the...they are upon subsequent investigation three pages long of legal gobblegook.
Where are the good old days where customer service representatives actually were able to take care of customers. It was obvious given my many emails...none of which were ever answered...that I didn't want this product...but that obviously doesn't make any difference to this organization.
Also, they state in their "terms and conditions" Section 2.1 that they will "notify you via email 15 days before your subscription will end, asked to correct any information which has changed and given the opportunity to "opt out" of your renewal." No such email was ever received by me.
How many people are being unwaringly charged for a service that they no longer realize they have.
This kind of negative option billing is right at the top of consumer rip-offs and continued practices of this type will hurt all internet companies who choose to put their own financials before their customers best intrests. I hope my lousy $59 is the only profit they make as a company this year!!!
jeff
gladwyne, Pennsylvania
4 Updates & Rebuttals
Kelli
Orem,Utah,
U.S.A.
Ancestry.com Is Doing a Good Job
#2Consumer Suggestion
Wed, May 07, 2003
First, sure it gives a checkbox for the terms and conditions. But wouldn't anyone with common sense who is putting credit card information onto a website want to read what they're agreeing to? The policy for refunds and auto renewals is stated clearly and in bold print. Obviously it means it's important. You should never agree to any terms and conditions without first reading them, especially when a credit card number is involved. It also explains in the terms and conditions that you agreed to but didn't actually read that you need to call to cancel. Emails can get lost, therefore most companies ask that you call to email. You agreed to that too, whether you actually read it or not. A phone call really isn't that hard. And I have received emails from the company. However, not all ISPs or email service companies will deliver the email 15 days prior to the renewal because it is sometimes considered "spam". I think it's ridiculous when people like you complain like children about something that you agreed to but didn't read. Ancestry.com is the best website for genealogy research. Instead of complaining all the time, find something to be happy about. Send a compliment for a change. And take this as a lesson. Always read terms and conditions. Especially the bold part...obviously the company wants you to know about that for a reason.
Kelli
Orem,Utah,
U.S.A.
Ancestry.com Is Doing a Good Job
#3Consumer Suggestion
Wed, May 07, 2003
First, sure it gives a checkbox for the terms and conditions. But wouldn't anyone with common sense who is putting credit card information onto a website want to read what they're agreeing to? The policy for refunds and auto renewals is stated clearly and in bold print. Obviously it means it's important. You should never agree to any terms and conditions without first reading them, especially when a credit card number is involved. It also explains in the terms and conditions that you agreed to but didn't actually read that you need to call to cancel. Emails can get lost, therefore most companies ask that you call to email. You agreed to that too, whether you actually read it or not. A phone call really isn't that hard. And I have received emails from the company. However, not all ISPs or email service companies will deliver the email 15 days prior to the renewal because it is sometimes considered "spam". I think it's ridiculous when people like you complain like children about something that you agreed to but didn't read. Ancestry.com is the best website for genealogy research. Instead of complaining all the time, find something to be happy about. Send a compliment for a change. And take this as a lesson. Always read terms and conditions. Especially the bold part...obviously the company wants you to know about that for a reason.
Kelli
Orem,Utah,
U.S.A.
Ancestry.com Is Doing a Good Job
#4Consumer Suggestion
Wed, May 07, 2003
First, sure it gives a checkbox for the terms and conditions. But wouldn't anyone with common sense who is putting credit card information onto a website want to read what they're agreeing to? The policy for refunds and auto renewals is stated clearly and in bold print. Obviously it means it's important. You should never agree to any terms and conditions without first reading them, especially when a credit card number is involved. It also explains in the terms and conditions that you agreed to but didn't actually read that you need to call to cancel. Emails can get lost, therefore most companies ask that you call to email. You agreed to that too, whether you actually read it or not. A phone call really isn't that hard. And I have received emails from the company. However, not all ISPs or email service companies will deliver the email 15 days prior to the renewal because it is sometimes considered "spam". I think it's ridiculous when people like you complain like children about something that you agreed to but didn't read. Ancestry.com is the best website for genealogy research. Instead of complaining all the time, find something to be happy about. Send a compliment for a change. And take this as a lesson. Always read terms and conditions. Especially the bold part...obviously the company wants you to know about that for a reason.
Kelli
Orem,Utah,
U.S.A.
Ancestry.com Is Doing a Good Job
#5Consumer Suggestion
Wed, May 07, 2003
First, sure it gives a checkbox for the terms and conditions. But wouldn't anyone with common sense who is putting credit card information onto a website want to read what they're agreeing to? The policy for refunds and auto renewals is stated clearly and in bold print. Obviously it means it's important. You should never agree to any terms and conditions without first reading them, especially when a credit card number is involved. It also explains in the terms and conditions that you agreed to but didn't actually read that you need to call to cancel. Emails can get lost, therefore most companies ask that you call to email. You agreed to that too, whether you actually read it or not. A phone call really isn't that hard. And I have received emails from the company. However, not all ISPs or email service companies will deliver the email 15 days prior to the renewal because it is sometimes considered "spam". I think it's ridiculous when people like you complain like children about something that you agreed to but didn't read. Ancestry.com is the best website for genealogy research. Instead of complaining all the time, find something to be happy about. Send a compliment for a change. And take this as a lesson. Always read terms and conditions. Especially the bold part...obviously the company wants you to know about that for a reason.
