- Report: #78706
Complaint Review: Ancestry.com - Provo Utah
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Author Not Confirmed
Why?
Ancestry.com
360 W 4800 N. (or PO BOX 990, Orem, UT)Provo, Orem Provo, 84604 Utah, U.S.A.
Phone:
800-262-3787
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Ancestry.com - MyFamily.com - RootsWeb.com - Ancestry.co.uk - Genealogy.com Complete and utter ripoff Provo Utah
I cannot add anything more illuminating and different to those messages that have already been posted; unfortunately, I'm traveling down the same road at present.
However, I would like to contact my state's attorney general's office, or perhaps file a class action suit.
Robyn
New York
U.S.A.
However, I would like to contact my state's attorney general's office, or perhaps file a class action suit.
Robyn
New York
U.S.A.
1 Updates & Rebuttals
Dustin
United States of AmericaAncestry.com is not a ripoff...
#2Consumer Suggestion
Thu, November 15, 2012
I have been a user of Ancestry.com for the last four years (not continuously). The reason for it not being continuous has been due to my schedule and free time available for genealogy research. I have never had a problem canceling a trial membership before being charged, I have never had a problem canceling a paid membership before a renewal, and I have contacted the customer service several time over the last four years. The customer service has always been very nice to deal with. They are always helpful, and I find it very hard to believe that they wouldn't cancel a membership after it was paid (assuming that it was within a short period of time since the membership started). The only reason I feel the need to post this is that Ancestry.com is a great resource for family history, and I don't want people to be discouraged from using the site due to the reviews here.
In short:
- Call the 800 number (800-Ancestry) to cancel or report a problem.
- Like any bill, stay on top of due dates and cancel before the expiration to avoid renewal charges
- This site has more records on family history than any other and is money well spent for someone interested in researching family history.
