Jeong Min
Draper,#2UPDATE EX-employee responds
Thu, September 02, 2004
The bottom line with this is that if you DID in fact call to cancel- you will be able to get your money back. At ancestry the computer automatically keeps a record of every call made. Also when a customer calls to cancel they are given a confirmation number as a receipt. It is very unlikely that a mistake would be made with this kind of system. It is NOT impossible though. There is a chance that a glitch was made in your case- If you think so then call the number again and ask to speak with a supervisor. The refund policy is strict at ancestry- but I have known them to be very willing to work with customers to make exceptions.
James
Sachse,#3Consumer Comment
Sat, August 07, 2004
The first link us an email address for the Attorney General of TX. Send him an email about your complaint. File a dispute with your credit card company. Tell them, don't ask that you want to file a dispute over this charge. See the second link below about this. The third link has FTC, BBB, and many other places to complain if you wish. [email protected] http://www.ripoffreport.com/reports/ripoff88458.htm http://www.ripoffreport.com/reports/ripoff96638.htm