- Report: #1394349
Complaint Review: AncestryDNA.com - Internet
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Author Confirmed
Why?
AncestryDNA.com
Internet, USA
Phone:
1-800-651-6561
Web:
Ancestry.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AncestryDNA.com I signed up for a DNA testing kit and paid online within two days I was notified they did not receive payment and for me to resend so I did I checked my bank account today because this happened over the weekend and they build me twice so I called the 800 number listed under support and was told I have to buy for $2.95 a free hundred dollar gift card and they would not forward me to anyone. They told me to call 1-800-555-1212 which I know was bogus I tried calling back and the Martin cooper told me I can't help you he wouldn't transfer me to a supervisor the third time I called I spoke to a man named Sean who would not transfer me and hung up on me after he said he would transfer me. I tried calling back three more times and now I'm not able to get through to the number Internet
There was a promotion on TV to call ancestry.com and get a deal. I went online and ordered two kits and use my visa credit card to purchase them. Within two days I received an email stating that I did not pay and that they need to resend payment so I did. Today I checked my account and they charge me twice I called the number listed for support 1-800-651-6561 and I've got an eastern Indian man named Martin Cooper who told me he was trying to give me a free rebate for $100 but I had to pay $2.95 first on my credit card which I declined he said he could not help me and I told him I just needed a refund he said he would transfer me two mice to the supervisor I waited on hold for a while he came back on and told me to call 800-555-1212 which I know to be bogus pier I called back in the second call would not go through. I called a third time and talk to another eastern Indian man named Sean who told me he would transfer me to his senior officer after I would listen to his talk about getting a $300 rebate for 295 I told him I'm not interested I just want to him to transfer me to the officer he attempted several times to get me to pay for this and I told my wasn't going to do it he said he would transfer me and then he proceeded to hang out. I tried to call three more times and now I'm it does not go through
