Complaint Review: Andover Restraints - seaford

 I have the emails to prove that I tried to resolve this issue peacefully. I even went as far as to send pictures of all off the items in question asking for help. No response. Jo Ann Bond was notified the FIRST time I spoke to her about shipping that I was hearing impaired. I tried to resolve this and still am. Its obvious to everyone that you are not trying to resolve anything but repairing your rep on one hand, and keeping my money on the other. As a matter of fact the only way I could get your company to contact ME was to start filling reports online. I just want my money back so I can stop looking for new places to warn people about my experience with you. Its a lot to us. We had to save money for this purchase and I dont have a dime more.

 I left at least 10 messages to Paul and Jo Ann Bond with MY cell number. DOZENS of other calls were placed trying to get through without getting voicemail which is the only thing I get when I call those numbers. I specifically asked for the manager in one of the messages I left including MY number as well. Over and over again. Paul spoke to my wife angrily and upset her greatly when he said that you were NOT going to do business with us. That means we lost our money right? I got news for you buddy you already ARE doing business with us. You have my money and the transaction is not complete. I do NOT have seatbelts for my 1972 Chevelle that fit. Your refusal to speak to me because I speak loudly is a sure sign of the type of company you run and your arrogance thinking that poor service and wrong products is no reason to get upset is astounding. You are still a thief until my money is returned. I want all my money and YOU can pay for return shipping and we can wipe our hands of each other. Liar

Mr. William Frye's posting here stating that we had used his handicap to rob him or used his handicap in anyway to discriminate against him is extremely disturbing. Only after we were made aware of Mr Frye's posting did we know Mr Frye had a handicap. Mr. Frye had placed an on-line order using our AndoverRestraints.Com website on Wednesday July 6th 2018 at 8:18pm and finalized the order by selecting a shipping method on July 7th 2016.  The order was shipped July 8th,2016 and delivered to Mr Frye's residence on Saturday July 11th, 2016.  The seat belts Mr Frye ordered were a retrofit seat belt kit for a 1968-72 Chevelle hardtop. The order form did not indicate the car that the ordered seat belts were to be installed in so it can only be assume that is was 1968-72 Chevelle hardtop. If this is the case, what was ordered and shipped was the correct seat belt retrofit kit.  Mr Frye's complaint was posted here on Tuesday July 14th, 2016 less than 2 business days after the receipt of his order.  It is difficult to comprehend 32 phone calls made during that period. In checking the customer service incoming call log a call from Mr Frye was received on July 13, 2016 where he was transferred to sales who were busy assisting other customers at that time so a message was taken by customer service. The call was returned later in the day by Paul and a message was left with his wife , since Mr Frye was not available. A second phone call was made by Paul and a message again was left with his wife since he was not available. We have strived for over 30 years and will continue to strive for complete customer satisfaction and it is reprehensible to us that someone would use their handicap to justify the makng of statements against us implying that they were victimized simply due to the fact they are not satisfied with our service or a product purchased and to post slanderous inaccurate comments to justify that belief.  If we had been allowed to resolve the issue Mr Frye was having it would have either been resolved to his satisfaction or a refund would have been made. It is unfortunate that Mr Frye, which is clear by the statements made in his posting, that his intention is not to allow us the opportunity to resolve the matter. Steven Frame,Operation Manager. I can be reached at [email protected]