This is a report is the product of several months of investigations that stemmed from scams/ripoffs by individual illegitimate home improvemnent/contractors who have been scamming customers using Angi (formerly known as Angie's List).
The scope of this report will not go into those ripoffs as they are documented separately and considered separate matters, rather this report details how Angi uses shills (fake users/profiles) to simp (post false glorifying experiences) to make fraudulent businesses listed on their site attractive to potential new victims.
My company and I had hired a contractor as well as several individual labor companies off Angi to perform work on a residential community (mostly elderly and retired) that I manage.
The companies we hired off Angi wanted payment up front (first red flag) to perform the work and needed assistance from my crew. A lower level contractor that I used approved the contract against my better judgement and he had paid them off up front.
Needless to say, the companies hired off Angi flaked and took the money and proceeded to spread libel/slander against myself and residents as an excuse to take the money and not work (this matter is being handled by a separate case and law firm).
We reported the incident to authorities (SOS, AG, local police) as well as filed complaints online (bbb and ripoffreport) and when I wrote reviews on Angi, their "Integrety Team" questioned the events via e-mail and as such I sent them evidence of the scams/ripoffs.
Their review team then requested "addresses, phone numbers, e-mails" from myself to "verify" for "review integrety".
I happilly provided them however they claim that they "could not verify" them. I had sent them public records showing their validility, however, no matter what "address, phone number, e-mail" I provided (these were all legitimate and verifyable on public records as well as government agencies I am affiliated with) Angi's "review integrety team" would respond with "could not verify".
This pattern of rejecting any report or review that negatively impacts and illegitimate business listed on their site seemed to be a way to censor any limelight casted on them.
I have noticed this pattern with several company listings of companies that were involved with the scams and it appears Angi's list is basically a haven for "companies" looking to rip people off.
There several hundreds of thousands of dollars of losses involved and we do plan to take legal action against the companies involved as well as possibly persuing legal action against Angi for facilitaing them and removing any negative reports/reviews about them which could put the safety of other customers/victims at risk.