I wanted to get my free annual credit reports here because of inaccurate information in them. They gave me one. Another was not available at the time. When I followed their instructions to return to the list of bureaus to obtain the second one they told me I had already gotten it, which I didn't.
I recently returned after a couple of months to get another report from one of the other two I had not obtained. They now tell me I received all three the first time.
I wrote them an email from their website with no response.
Below is their 'About Us' section. They apparently say one thing and do another.
AnnualCreditReport.com is a centralized service for
consumers to request free annual credit reports. It was created by the three
nationwide consumer credit reporting companies - Equifax, Experian
and TransUnion.
AnnualCreditReport.com provides consumers with
the secure means to request and obtain a free credit report once every 12 months
from each of the three nationwide consumer credit reporting companies in
accordance with the Fair and Accurate Credit Transactions Act (FACT
Act).AnnualCreditReport.com offers consumers a fast and convenient
way to request, view and print their credit reports in a secure Internet
environment. We also provide options to request reports by telephone and by
mail.
AnnualCreditReport.com is the only service authorized by Equifax,
Experian and TransUnion for this purpose. The three nationwide consumer credit
reporting companies have always encouraged consumers to regularly review their
credit reports.
Please note that, as a security precaution,
- Consumers should never provide their
personal information to any other company or person for requesting free annual
credit reports under the FACT Act.
- AnnualCreditReport.com will not
approach consumers via email, telemarketing or direct mail solicitations.
