- Report: #974557
Complaint Review: Antenna Pros - Internet Internet
Reported By:
MadUser -
Deerfield Beach, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Antenna Pros
135 E Santa Clara St Ste C, Arcadia, CA 91006-3284 Internet, Internet, United States of America
Phone:
Web:
antennahub.com, antennapros.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Antenna Pros Antenna Hub, et al. I bought an antenna that was supposed to receive signals up to 150 miles, did not work at all. I have been trying to get a refund from them for over a month and they are not responsive. I have lodge , Internet
These companies, both Antenna Pros and Antenna Hub are complete rip offs. I bought an antenna from them that was supposed to pull in signals from 150 miles, it did not work at all after installing a 30 mast to ensure that it would be able to get proper signals. What a waste of time. After contacting the company and sending the unit back in I have yet to receive a refund after multiple calls. Do not do business with these people, you will only get ripped off!!! I have filed a complaint with my credit card company and Paypal as these are the only options I have left to get my money back, very bad people, stay away!!!
3 Updates & Rebuttals
pissed
Colorado,GOT me TOO!!
#2Consumer Comment
Wed, July 10, 2013
This company is worthless! DO NOT do business with them they will rip you off!! Merchandise is junk and thats if you get it at all. I did not recieve my merchandise and trying to get any help from there employees is like trying to breathe under water. CAUTION STAY AWAY FROM ANTENNAPROS ANTENNAHUB WHOLESALE-LEDS!!!!!!
MadUser
Deerfield Beach,Florida,
United States of America
Update
#3Author of original report
Thu, November 29, 2012
After numerous calls (again) to the company and filing this report they finally refunded my money. I still stand by my original report that the antenna is not well built and does not do what they advertise.
AntennaHub
Arcadia,California,
United States of America
We are here to help.
#4REBUTTAL Owner of company
Thu, November 29, 2012
Dear Customer,
We do sincerely apologize for the inconvenience you may have experience. We want to help you resolve this issue. The return processusually takes about 2 weeks. Once the product has been received back into our warehouse, checked, and inspected a refund or exchange can then be tendered. This process can take up to two weeks as initially stated in the RMA. Please note, that if a return authorization was not issued, our warehouse will refuse the package. I'm not quite sure as to specifics of this situation however, I can assure you that if you are able to provide us with your original order number as well a few
other minor details I would be more than happy to make things right.
You can email us at [email protected] or call us directly at: (626) 205-1973 during business hours 9am to 5pm Pacific Time. Since you filed a chargeback with your credit card company we will not challenge it and accept the liability. I am sorry about the problem you experienced with your order.
