Don & Wanda Reed
Kingman,#2Consumer Suggestion
Wed, February 11, 2009
Jeanette:..Unfortunately the pop-up (2009 Anti-Virus) that appeared on your screen installed itself..Weather you would have accepted to purchase or not, the "trojan" was already there via the pop-up..A few months ago my brother-in-law had the exact same problem on his laptop..He isn't familiar with computers/internet, but when this pop-up appeared, he had me look at it..I knew immediately there was a problem..I told my brother-in-law, that I would click onto "No/Decline" to whereas the pop-up disappeared..Then I rebooted..I knew if the pop-up reappeared (and it did) there was a major problem..It was a "trojan"..I couldn't even uninstall it from add/remove..I told my brother-in-law, that "restoring his computer" would only take it back to the original manufacturers settings..Just like you bought it brand new out of the box..I also said, "but it wouldn't remove the "trojan"..So I suggested he take it into Office Depot, and tell them what happened, and what I concluded about it..The technician at Office Depot told Bobby (brother-in-law) that his sister-in-law (myself) was "exactly correct"..It costed Bobby $120's to get his laptop fixed..They had to completely re-format his laptop..