- Report: #1172437
Complaint Review: Antonline.com - Roswell Georgia
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Author Not Confirmed
Why?
Antonline.com
Roswell, Georgia, USA
Phone:
678.680.6409
Web:
www.antonline.com
Categories:
Business Rating:
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Antonline.com Atlanta Network Technologies, Inc. Pictured one item on eBay, shipped another - then wouldn't make it right by accepting return. Roswell Georgia
I already own a great RCA boombox with an iPod dock. I found the exact same item on eBay. The photrograph showed it was the same color and model. The description was sparce, but said it was new and described a few features. Relying on the photograph, I ordered the item. When it arived, the box had a black and white photograph, so I didn't consider that the item in side wasn't red (as shown in the eBay listing), I also didn't notice that there was no iPod dock on top (which would have been difficult from the photo on the box), which was the primary reason I bought the boombox. The item was wrapped for my daughter's birthday, which wasn't for a few weeks. After she opened the present, the item was opened to discover that it was black instead of red, and worse, didn't have the needed iPod dock. I checked the listing again and confirmed that the item sent was not the item shown. The company now refuses to return it because I did not contact it within the 14 day return window. I explained why that was impossible to have done, given that it was wrapped as a present. But the company won't budge. I checked on eBay and found numerous other times this had happened to customers - showing one item and shipping another. Based on the company's response, it appears that it doesn't care that it did this (maybe even did it on purpose? I will never know for sure). It didn't even apoligize for the error - but instead just said it can't be returned because 14 days had past. Buyer beware. Research this company carefully before buying from it.
