- Report: #104142
Complaint Review: AOL - America On Line - Zules Virginia
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AOL - America On Line
2200 AOL Way Zules, 20166 Virginia, U.S.A.
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AOL - America On Line ripoff Zules Virginia
I have been with AOL for quite some time. I went to Verizon because it was less expensive for DSL. When I called AOL to cancell they told me they would give me 2 free months of the "Bring your own service" plan for $14.95 a month unlimited. I was on $4.95 a month just to get my email from those I hadn't contacted about my new email address.
Well my 2nd month was not up, and my billing cycle is on the 24th of each month, and AOL took $53.22 out of my checking account on May 6, 2004. I am a single mom and live paycheck to paycheck so this caused 2 checks to bounce, and $53.22 less in my account on top of the NSF fees. This also then caused me not to have enough money for rent. Also, I have accrued NSF fees from the vendors I wrote the checks to.
I have all documentation on this. I called and spoke to Melissa at AOL cancellation center. She assured me they would give me back my money and also give me another 2 free months. I didn't want it but she told me to take it, that it was free. I then asked her if I could give a credit card instead of my Visa check card and she told me yes. I then asked her if the credit would go back to My checking account even though I changed payment methods, she assured me it would go back to my checking account and that it would only take 3-5 business days. Melissa even admitted that there was a system glitch on AOL's part. Some how my account was switched back to $4.95 a month and that is how a racked up the $53.22. She admitted it was there fault. But then she said they wouldn't refund me my NSF fees that was the bank's decission and the decission of the vendors. I have since spoken to Vince, Eric, and Paul. I have asked everyone for the CEO and Presidents' name and address, but I am evaded. They will not give me the information.
I have all my documentation that proves every word I am saying. I now came to your sight and someone had AOL'S address. They will not refund me what they have caused me(excess monies and late fees.) I will now be sending documentation to AOL's CEO and President, and I will inform them that I am suing. Every person I spoke with advised me that it was AOL'S fault about my account. They should pay for their mistake and they refuse. They think by giving me 2 months free service that it will make up for everything. It won't. Not when i have to pay rent and put food on the table for my daughter.
Teresa
BRANDON, Florida
U.S.A.
Well my 2nd month was not up, and my billing cycle is on the 24th of each month, and AOL took $53.22 out of my checking account on May 6, 2004. I am a single mom and live paycheck to paycheck so this caused 2 checks to bounce, and $53.22 less in my account on top of the NSF fees. This also then caused me not to have enough money for rent. Also, I have accrued NSF fees from the vendors I wrote the checks to.
I have all documentation on this. I called and spoke to Melissa at AOL cancellation center. She assured me they would give me back my money and also give me another 2 free months. I didn't want it but she told me to take it, that it was free. I then asked her if I could give a credit card instead of my Visa check card and she told me yes. I then asked her if the credit would go back to My checking account even though I changed payment methods, she assured me it would go back to my checking account and that it would only take 3-5 business days. Melissa even admitted that there was a system glitch on AOL's part. Some how my account was switched back to $4.95 a month and that is how a racked up the $53.22. She admitted it was there fault. But then she said they wouldn't refund me my NSF fees that was the bank's decission and the decission of the vendors. I have since spoken to Vince, Eric, and Paul. I have asked everyone for the CEO and Presidents' name and address, but I am evaded. They will not give me the information.
I have all my documentation that proves every word I am saying. I now came to your sight and someone had AOL'S address. They will not refund me what they have caused me(excess monies and late fees.) I will now be sending documentation to AOL's CEO and President, and I will inform them that I am suing. Every person I spoke with advised me that it was AOL'S fault about my account. They should pay for their mistake and they refuse. They think by giving me 2 months free service that it will make up for everything. It won't. Not when i have to pay rent and put food on the table for my daughter.
Teresa
BRANDON, Florida
U.S.A.
