- Report: #65792
Complaint Review: AOL NETMARKET - WESTERVILLE Ohio
-
Author Confirmed
Why?
AOL NETMARKET
P O BOX 6100 WESTERVILLE, 43086 -6100 Ohio, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AOL NETMARKET ripoff unauthorized billing my saving account, refused to pay for the nonsuffient charges unethical practices WESTERVILLE Ohio
I used this company's trial 90 day offer for only 30 days in March 2002. I called them to cancel my account, and they assured me that they could cancel it.
Two months later they unauthorized billed my savings account for $69.99 and the nonsuffient fee for $30.00. Later they refunded the money to my account. That was in 2002.
They did the same billing of my account one year later. This year and I was told that would not pay for the nonsufficient fees the bank charged me. I was told that I would be getting a letter explaining why they were not going to pay the fees.
I sent them two copies of the banks charges with their cancellation number on it and the people that I have spoken with. These are some of the people that I have spoken to: Jennifer id number1669, Heather id number30329, Jimmy id number30337.
I don't have a physical address of aol netmarket and I cannot find the right BBB location to send my compliant about aol netmarket's unethical practices of billing my account without my authorization. If someone has the information I need please feel free to contact me by using the rebuttal box. I thank you in advance and may God Bless You.
Charles
Dallas, Texas
U.S.A.
Two months later they unauthorized billed my savings account for $69.99 and the nonsuffient fee for $30.00. Later they refunded the money to my account. That was in 2002.
They did the same billing of my account one year later. This year and I was told that would not pay for the nonsufficient fees the bank charged me. I was told that I would be getting a letter explaining why they were not going to pay the fees.
I sent them two copies of the banks charges with their cancellation number on it and the people that I have spoken with. These are some of the people that I have spoken to: Jennifer id number1669, Heather id number30329, Jimmy id number30337.
I don't have a physical address of aol netmarket and I cannot find the right BBB location to send my compliant about aol netmarket's unethical practices of billing my account without my authorization. If someone has the information I need please feel free to contact me by using the rebuttal box. I thank you in advance and may God Bless You.
Charles
Dallas, Texas
U.S.A.
1 Updates & Rebuttals
Jacqueline
Hammond,Indiana,
U.S.A.
Are you an AOL member? If not CHANGE all account numbers!
#2Consumer Suggestion
Wed, August 20, 2003
AOL members will always be vulnerable to these charges. My husband and I were with AOL years ago, and had the same exact problem. Hopefully, you are NOT wit AOL, so the current problem might not reoccur. AOL Netmarket is one of 38 other names this corporation aliases. The formal name is Trilegiant Corporation, 100 Connecticut Avenue, Norwalk, CT, 06850. Mr. Robert J. Stevenish is the CEO and President. His numbers: 1-203-956-1000 and FAX: 1-956-8789 All specialize in "90 Day Free Trial Offers". You must call to cancel or they will automatically renew, on an annual basis. I suggest you WRITE, and get a "confirmation number" or "account deactivation-type code" as proof that you did cancel. It's not enough to just discuss it by phone. Insist on having proof of cancellation for future reference. "If you have a complaint against Trilegiant Corporation (AOL Netmarket), we suggest you send a written complaint to the State of Connecticut Attorney General's Office, 110 Sherman Street, Hartford, CT, 06105." This is from the onlineBBB Report. If you would like to review it yourself access: http://www.connecticut.bbb.org Then in the search, type in: Trilegiant Corporation. I also guess this is where you would fill out a complaint form as well. Hope this helps.
