- Report: #77653
Complaint Review: AOL - Nationwide
-
Author Not Confirmed
Why?
AOL
www.aol.com Nationwide, U.S.A.
Phone:
8882658008
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AOL Online Services ripoff, fraudulent billing, dishonest, unprofessional, liars, crappy service Jacksonville Florida
If you are going to sign up for online service. PLEASE DO NOT GET AOL. Spare yourself the heartache. I was with AOL for a year and the service it self is a piece of junk. I got rid of it and switched to cox cable modem. That is when the trouble started. I made the mistake of having my AOL account linked to my credit card to make my over priced payments.
Well after I cancelled my service, I noticed that the next month AOL charged me. I called and told a representative that I had cancelled my service. She confirmed that my account was not active and she refunded my money. But it kept happeining.
Once my car payment bounced, i found out it was because the same day AOL had pulled $47.00 out of my account for services i wasn't using. After this I was pissed. I started documenting the people I spoke to and the day and time i spoke to them.
I always got my refund but it was such a hassle to call these people every month. Twice I was told that the supervisors wounldn't talk to me. Their names are James Wesley and Sherri Sadler. The reps i spoke with, Kay(don't know last name), Cindy Cromwell, Anna Thomas and Casey Park, among others.
The last time i called them they refused to give me my refund. They said this was because they had already given me to many. I was outraged because everytime they gave me a refund, it was because they had charged MY account.
I contacted the BBB and now i share my story with you. I have yet to receive the last draft they took of $47.59. I had to close my whole account, account numbers and credit cards so that these people wounldn't charge me anymore.
My bank was really helpful, but i am pissed that i had to change my whole account number and credit card. Please be WARNED!!!! Do not deal with this company. I have spoken to others who have experianced similiar problems with AOL. If anyone knows of anything further I can do, Please let me know.
DO NOT SIGN UP WITH AOL!!!!!!
Brandi
Hampton, Virginia
U.S.A.
Well after I cancelled my service, I noticed that the next month AOL charged me. I called and told a representative that I had cancelled my service. She confirmed that my account was not active and she refunded my money. But it kept happeining.
Once my car payment bounced, i found out it was because the same day AOL had pulled $47.00 out of my account for services i wasn't using. After this I was pissed. I started documenting the people I spoke to and the day and time i spoke to them.
I always got my refund but it was such a hassle to call these people every month. Twice I was told that the supervisors wounldn't talk to me. Their names are James Wesley and Sherri Sadler. The reps i spoke with, Kay(don't know last name), Cindy Cromwell, Anna Thomas and Casey Park, among others.
The last time i called them they refused to give me my refund. They said this was because they had already given me to many. I was outraged because everytime they gave me a refund, it was because they had charged MY account.
I contacted the BBB and now i share my story with you. I have yet to receive the last draft they took of $47.59. I had to close my whole account, account numbers and credit cards so that these people wounldn't charge me anymore.
My bank was really helpful, but i am pissed that i had to change my whole account number and credit card. Please be WARNED!!!! Do not deal with this company. I have spoken to others who have experianced similiar problems with AOL. If anyone knows of anything further I can do, Please let me know.
DO NOT SIGN UP WITH AOL!!!!!!
Brandi
Hampton, Virginia
U.S.A.
