Complaint Review: APC - W. Kingston Rhode Island

Once again you have dropped the ball - whenever it comes to actually standing behind your products there is no contact until a "satisfaction survey" or a "we assume that your problem is solved" email arrives.

You are a bunch of god-damned thieves!

I was supposed to be put in contact with someone who would be able to give me a refund for the "battery backup uninterrupted power supplys" -- I stress that there are 2 (two) - a pair - more than one - that has malfunctioned from the beginning, and that have destroyed at least one computer of mine by continually switching to a low-voltage state and back again.

I have never been put in touch with anyone who can create a refund. Again, after a coupled of attempts, the matter is dropped and you go back to a previous email in this thread.

All of the questions that are in this email have been answered, at least twice. Somehow those replies have been selectively deleted from the questions thread. Trying to cover your a*s at this late date is pointless - i have saved emails you sent, and that i sent to you, both times you returned to this thread.

Now the only thing i want to know is, what is your address for legal service? It is obvious tyhat only a lawsuit - & i suspect that i can find enough other dissatisfied customers to create a class action. If not, you will have a lawyer in a pueblo, co court - and when it gets to court i will include the dead computer as consequential damages.

I'm sure that you will be billed over $500/hour including travel time - much more than it would cost you to actually be honest and refund my money that I mistakenly spent you your apc American piece of crap. Both were purchased at sale price, about $10 below your suggested retail price. The computer cost about $400. The lost data I can't put a price on at this - but if I charge at lawyer rates it will be in the low thousands of dollars.

Note that this email has been cc'ed to my business partner, and that excerpts will be posted on BB's rating electronic equipment. I con't know if they allow negative numbers in their rating system, but if they do you will get a minus 10 y\for your customer support/consumer satisfaction department.

.

Again - just so you don't forget - get me a check or the address for legal service.you have 5 business days - that is until the close of business on 2/1/08

American power conversion wrote:

Date: fri, 18 jan 2008 03:50:38 -0500 (est)

from: "american power conversion"

to: [email protected]

subject: satisfaction survey follow up [incident: 071225-000255]

Thank you again for contacting apc's customer solutions team. We would be happy to continue to assist you with your support request, however, we have not registered an update from you in the last 21 days. As a result, our system has automatically changed the status of this incident to "solved". If you are experiencing further problems, or, if you feel that this email was generated in error, you may reopen this incident at any time.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you must enter your reply in the space below. Text entered into any other part of this message will be discarded.

[===> please enter your reply below this line. <===]

Once again you have dropped the ball - whenever it comes to actually standing behind your products there is no contact until a "satisfaction survey" or a "we assume that your problem is solved" email arrives.

You are a bunch of god-damned thieves!

I was supposed to be put in contact with someone who would be able to give me a refund for the "battery backup uninterrupted power supplys" -- i stress that there are 2 (two) - a pair - more than one - that has malfunctioned from the beginning, and that have destroyed at least one computer of mine by continually switching to a low-voltage state and back again.

I have never been put in touch with anyone who can create a refund. Again, after a coupled of attempts, the matter is dropped and you go back to a previous email in this thread.

All of the questions that are in this email have been answered, at least twice. Somehow those replies have been selectively deleted from the questions thread. Trying to cover your a*s at this late date is pointless - i have saved emails you sent, and that i sent to you, both times you returned to this thread.

Now the only thing i want to know is, what is your address for legal service? It is obvious tyhat only a lawsuit - & i suspect that i can find enough other dissatisfied customers to create a class action. If not, you will have a lawyer in a Pueblo, CO court - and when it gets to court I will include the dead computer as consequential damages.

I'm sure that you will be billed over $500/hour including travel time - much more than it would cost you to actually be honest and refund my money that I mistakenly spent you your apc American piece of crap. Both were purchased at sale price, about $10 below your suggested retail price. The computer cost about $400. The lost data I can't put a price on at this - but if I charge at lawyer rates it will be in the low thousands of dollars.

Note that this email has been cc'ed to my business partner, and that excerpts will be posted on BB's rating electronic equipment. I con't know if they allow negative numbers in their rating system, but if they do you will get a minus 10 y\for your customer support/consumer satisfaction department.

Again - just so you don't forget - get me a check or the address for legal service.you have 5 business days - that is until the close of business on 2/1/08

[===> please be sure that your reply does not go beyond this line. <===]

to update your question from our support site, click the following

link or paste it into your web browser.

Http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=1249510&p_created=1198578707

question reference #071225-000255

--------------------------

summary: satisfaction survey follow up

date created: 12/25/2007 05:31 am

last updated: 01/18/2008 03:50 am

status: solved

(12):

ups :

:

os:

discussion thread

---------------------------

customer (jerry campbell) - 12/26/2007 11:27 pm

<<
issues with be500u, s/n bb0424029484>>>

since we started using it.

<<< and i am not sure if you have

answered the question about adjusting the sensitivity of the ups thru the

powerchute personal edition software?>>>

i did with the first one - it had no effect. Further that unit continued to behave the same way even when not conected to software, or anything else.

<< what kind of voltage meter did

you use to measure the voltage and what effect did it have on your

monitor and pc?>>

a simple multitester, just stick the red prong in one slot and the black one in the other. It had the same resuls in both orientations. The pc was not affected as it was no longer connected to this unit at the time. But the multimeter draws virtually 0 power, and i have used it in other appliances and outlets with no effect on anything else in the circuit.

<
possible or your money returned?

>>

at this point just the money back. I wouldn't trust my electronics to an apc again - one dead computer in a year is enough.

Response (harry) - 12/25/2007 05:31 am

dear jerry,

thank you for filling in the survey form and providing your feedback.

We appreciate you taking the time to provide us with your feedback. Because you have made us aware of your concerns, we can reevaluate and improve our products and services that we offer to our customers. Your comments will be directed to the appropriate team here at apc for further investigation.

Thank you for choosing apc!!

Sharon

Pueblo, Colorado

U.S.A.

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