- Report: #479253
Complaint Review: Apex Alarm - Apx Alarm - Monitronics Anderson Crenshaw - Provo Utah
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Apex Alarm - Apx Alarm - Monitronics Anderson Crenshaw
5132 North 300 West Provo, 84604 Utah, United States of America
Phone:
8002165232
Web:
N/A
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APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah *UPDATE: APX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a safe business service.
Ripoff Report Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Apex Alarm - Apx Alarm - Monitronics Anderson Crenshaw APX Alarm I checked my credit report in August of 2008 and to my surprise Anderson Crenshaw Apex Alarm appear as my creditor I never purchased anything from this company and they have no fraud group to talk to Provo Utah
In August of 2008 I checked my credit report and to my surprise Anderson Crenshaw & Associates Apex Alarms appear as one of my creditors. I contacted them to see what this was about and they informed me I purchased a alarm system for my home on August 13, 2005 I immediately disputed this matter and asked for the fraud group, when I was sadly informed there wasnt one. I then asked to speak with a supervisor in which I was denied so I asked for a copy of the contract I received three copies of the contract to of them you cant see any signatures and the third one a nice gentleman by the name of Ian Bell mailed to me with the signatures in which mine is no where on the contract yet my SSN appears their is no License number or any other identifying information that belongs to me. I filed a police report with my local police department in regards to this matter, I have disputed it with Experian credit reporting agency as well as with the source APEX Alarm I am welling to send them anything they need to resolve this matter except the $1,000 they are trying to extort from me. I have the leases from the apartments I have lived in and the one I lived in at the time of this purchase. I was advised the system was sold by a door to door salesman who was an independent contractor of the company then I was told that they no longer even sell anything in this area they only thing you have to give them to get a system is a SSN. I have called them company over and over and have gotten nowhere there is no one within the company that can assist with an fraud issue.
2 Updates & Rebuttals
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United States of AmericaAPEX and APX aren't the same company!
#2UPDATE Employee
Fri, November 27, 2009
Do you realize that APEX alarm and APX alarm are two completely different companies? If "Apex Alarms" showed up on your credit report, then that is the company you need to be targeting, not APX Alarm Security Solutions. Anderson Crenshaw has NOTING to do with APX alarm, yet you have the APX alarm address listed in your complaint. Maybe you should be more sure who you are dealing with and not slander the name of a reputable company.
Beth
Dallas,Texas,
U.S.A.
Response
#3UPDATE Employee
Thu, August 20, 2009
Dear Sir or Madam:
The offices of Anderson Crenshaw & Associates have a Dispute Department which handles disputes of any nature, including allegations of fraud. If you disputed the matter as you claim, you should contact either myself (Bethany) or Jared about an account update. Furthermore, please send a copy of the police report to our office (Attn: Dispute Deparment) in order to resolve your account. We look forward to hearing from you.
Sincerely, Bethany
