Apexlamps
Alhambra,#2UPDATE Employee
Thu, August 09, 2012
Buyer will get full refund if the product is returned to us before warranty expired. The warranty will be expired on 11/8/2012 for this case.
We (Apexlamps) have a very generous 180 days Warranty/RMA policy which is one of the longest warranty days in this industry (Replacement projector and TV lamps). From the reason the buyer has claimed for sure this buyer can return the product to us to get a full refund ($90.70).
An RMA #R120516010 and UPS Return Service Label (Tracking# 1Z61F78E9064240802) have been issued on 5/16/2012 for this buyer to return the product to us for a full refund right after we know the buyer's claim. However the buyer insisted that we refund the money before she send the product back to us which we can not do.
The Buyer also filed dispute to PayPal and PayPal has closed the dispute case in favor of the seller because the buyer has not sent the product back to us (seller) yet. We have not received the product yet as of today (8/9/2012) and the buyer refuses to communicate with us.
I believe we have done everything legal and reasonable for this case.