- Report: #937261
Complaint Review: API Diet Patch - Internet Internet
Reported By:
Roberta -
Vancouver, Washington, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
API Diet Patch
Internet, Internet, United States of America
Phone:
Web:
dietpatch.com
Categories:
Business Rating:
(0)
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API Diet Patch "free" trial for diet patch is not true, Internet
Signed up for a free trial and entered credit card information for the postage. Now I find I am being charged $90 per month for something that I did not order. I have disputed the charge and will probably end up changing out my credit card. Got this through Get It Free.com Beware of free offers that are not free!
1 Updates & Rebuttals
DietPatchToday
United States of AmericaCustomer Signed Up For A Trial
#2UPDATE Employee
Thu, December 13, 2012
Customer signed up for a 14 day trial, agreeing to the terms and
conditions that they would be billed the full price if they did not
cancel before the 14 day trial period had ended.
Customer can see the last step of the order page here that shows the
terms and conditions box is required to be checked (Also notice the
condensed version of the terms to the left of the page as well):
www.dietpatchtoday.com/order.php
The full terms and conditions the customer agreed to are located
here (They can also be clicked on on the order page, on the home page,
and in the email sent to the customer after their trial order was
placed):
www.dietpatchtoday.com/terms.htm
The customer was sent the 14 day trial and the product was delivered
to the customer. Customer did not cancel within the 14 days like agreed
to if they did not want to pay for the product and was charged the full
price for the product.
The trial period does begin on the order date and that is disclosed
both on the order page, the terms and conditions that are required to be
agreed to, on the main website, and a link to the terms and conditions
are emailed to the customer with their order. We extend trials all the
time for people who email or call in before the 14 day window has
passed and are always happy to give customers more time to try the
product.
We also allow customers to return the product if it is not used for a
refund if that is what the customer wishes to do. We do not do anything
that is not disclosed on our website, is required to be agreed to
before placing an order, and is sent to the customer.
