jarhead1371
Covington,#2General Comment
Mon, December 10, 2012
I'm serving in Afghanistan. apobox.com did send my winter coat in 8 days. BUT. Another package a Galaxy S3 never made it. I recived an email from apobox.com and they said it was sent to the usps.on day 17 i called the international usps number and the tracking number was not in the system and it never was. So i called apobox and everytime i call it goes straight to voice mail.So glen from apobox.com....I hope you get sued! thanks for taking great care of us here in Afghanistan. oh yes and if my phone dosnt arrive by my R&R in Feb i'll be seeing you for a full refund!!!!
Apobox
Bancroft,#3UPDATE Employee
Tue, September 02, 2008
We understand that it is frustrating when a package does not arrive on time. APO Box provides a remailing service for deployed U.S. military and is owned and managed by former U.S. Military and ship thousands of packages a week to deployed US military. We use the United States Postal Service (USPS) for all outgoing mail. Once our warehouse receives your package we ship your package (normally same day or under 24 hours) via the USPS. All packages we send have a USPS tracking number. All customers are sent an email with the inbound and outbound USPS tracking number for your shipment. You can also log onto your APO Box account to review the USPS tracking number. After your package is shipped, the US Postal Service is in control of your package along with the Military Postal Service (MPSA) and will deliver it to your overseas military base. We have no control over the speed at which the United States Post Office delivers packages to your overseas military address (normally 10-14 days). If a package is not received within 45 days (per USPS regulation), you can file a claim with us for the amount you insured your package. To file a lost package claim with us or with the USPS, please contact us by submitting a trouble ticket at http://www.apobox.com/help , please provide your APO ID, package ID and your email address on file, or you can send an email direct to the MPSA military postmaster requesting status of your lost package: [email protected] Please include the following details in your e-mail to MPSA: 1. Your Contact phone number 2. E-mail address 3. Rank, first and last name 4. Mailing address 5. Return address 6. Any insured, certified, registered or confirmation number (if applicable) 7. Date of mailing 8. Type of container used for mailing 9. A detailed description of the container contents 10. Any additional information that could be used to help identify your item such as distinctive marking. Once the information is received, MPSA will contact the service member to positively identify the owner and ship the item to the recipient Again if you have any questions, please contact us directly and submit a help ticket at http://www.apobox.com/help. We respond to all help tickets in 24 hours or less. Thank You Glenn APO Box
Apobox
Bancroft,#4UPDATE Employee
Tue, September 02, 2008
We understand that it is frustrating when a package does not arrive on time. APO Box provides a remailing service for deployed U.S. military and is owned and managed by former U.S. Military and ship thousands of packages a week to deployed US military. We use the United States Postal Service (USPS) for all outgoing mail. Once our warehouse receives your package we ship your package (normally same day or under 24 hours) via the USPS. All packages we send have a USPS tracking number. All customers are sent an email with the inbound and outbound USPS tracking number for your shipment. You can also log onto your APO Box account to review the USPS tracking number. After your package is shipped, the US Postal Service is in control of your package along with the Military Postal Service (MPSA) and will deliver it to your overseas military base. We have no control over the speed at which the United States Post Office delivers packages to your overseas military address (normally 10-14 days). If a package is not received within 45 days (per USPS regulation), you can file a claim with us for the amount you insured your package. To file a lost package claim with us or with the USPS, please contact us by submitting a trouble ticket at http://www.apobox.com/help , please provide your APO ID, package ID and your email address on file, or you can send an email direct to the MPSA military postmaster requesting status of your lost package: [email protected] Please include the following details in your e-mail to MPSA: 1. Your Contact phone number 2. E-mail address 3. Rank, first and last name 4. Mailing address 5. Return address 6. Any insured, certified, registered or confirmation number (if applicable) 7. Date of mailing 8. Type of container used for mailing 9. A detailed description of the container contents 10. Any additional information that could be used to help identify your item such as distinctive marking. Once the information is received, MPSA will contact the service member to positively identify the owner and ship the item to the recipient Again if you have any questions, please contact us directly and submit a help ticket at http://www.apobox.com/help. We respond to all help tickets in 24 hours or less. Thank You Glenn APO Box
Apobox
Bancroft,#5UPDATE Employee
Tue, September 02, 2008
We understand that it is frustrating when a package does not arrive on time. APO Box provides a remailing service for deployed U.S. military and is owned and managed by former U.S. Military and ship thousands of packages a week to deployed US military. We use the United States Postal Service (USPS) for all outgoing mail. Once our warehouse receives your package we ship your package (normally same day or under 24 hours) via the USPS. All packages we send have a USPS tracking number. All customers are sent an email with the inbound and outbound USPS tracking number for your shipment. You can also log onto your APO Box account to review the USPS tracking number. After your package is shipped, the US Postal Service is in control of your package along with the Military Postal Service (MPSA) and will deliver it to your overseas military base. We have no control over the speed at which the United States Post Office delivers packages to your overseas military address (normally 10-14 days). If a package is not received within 45 days (per USPS regulation), you can file a claim with us for the amount you insured your package. To file a lost package claim with us or with the USPS, please contact us by submitting a trouble ticket at http://www.apobox.com/help , please provide your APO ID, package ID and your email address on file, or you can send an email direct to the MPSA military postmaster requesting status of your lost package: [email protected] Please include the following details in your e-mail to MPSA: 1. Your Contact phone number 2. E-mail address 3. Rank, first and last name 4. Mailing address 5. Return address 6. Any insured, certified, registered or confirmation number (if applicable) 7. Date of mailing 8. Type of container used for mailing 9. A detailed description of the container contents 10. Any additional information that could be used to help identify your item such as distinctive marking. Once the information is received, MPSA will contact the service member to positively identify the owner and ship the item to the recipient Again if you have any questions, please contact us directly and submit a help ticket at http://www.apobox.com/help. We respond to all help tickets in 24 hours or less. Thank You Glenn APO Box
Apobox
Bancroft,#6UPDATE Employee
Tue, September 02, 2008
We understand that it is frustrating when a package does not arrive on time. APO Box provides a remailing service for deployed U.S. military and is owned and managed by former U.S. Military and ship thousands of packages a week to deployed US military. We use the United States Postal Service (USPS) for all outgoing mail. Once our warehouse receives your package we ship your package (normally same day or under 24 hours) via the USPS. All packages we send have a USPS tracking number. All customers are sent an email with the inbound and outbound USPS tracking number for your shipment. You can also log onto your APO Box account to review the USPS tracking number. After your package is shipped, the US Postal Service is in control of your package along with the Military Postal Service (MPSA) and will deliver it to your overseas military base. We have no control over the speed at which the United States Post Office delivers packages to your overseas military address (normally 10-14 days). If a package is not received within 45 days (per USPS regulation), you can file a claim with us for the amount you insured your package. To file a lost package claim with us or with the USPS, please contact us by submitting a trouble ticket at http://www.apobox.com/help , please provide your APO ID, package ID and your email address on file, or you can send an email direct to the MPSA military postmaster requesting status of your lost package: [email protected] Please include the following details in your e-mail to MPSA: 1. Your Contact phone number 2. E-mail address 3. Rank, first and last name 4. Mailing address 5. Return address 6. Any insured, certified, registered or confirmation number (if applicable) 7. Date of mailing 8. Type of container used for mailing 9. A detailed description of the container contents 10. Any additional information that could be used to help identify your item such as distinctive marking. Once the information is received, MPSA will contact the service member to positively identify the owner and ship the item to the recipient Again if you have any questions, please contact us directly and submit a help ticket at http://www.apobox.com/help. We respond to all help tickets in 24 hours or less. Thank You Glenn APO Box