Jessica
portland,#2Author of original report
Tue, April 05, 2005
Although they refused at first, in the end Appera refunded my money. Here is the email letting me know: "Jess, I did respond to your email yesterday letting you know that I have issued a full refund to your account. I am sorry for your negative experience with our company and truly apologize for the way you were treated. This is definitely not the way we do business. You did cancel your membership late (as per the terms) but I have made an exception to your account and have authorized this one time refund. When the three month supply does arrive (if it has not already) please simply write return to sender on the package. Again, I am sorry for your negative experience and surely hope that you will revoke your complaints from both the BBB and Rip-Off-Report. If there is anything else I can assist you with please do contact me directly at 714.426.4513 or via email at [email protected]. Thank you, Richard Parker Director of Customer Relations"
Jessica
portland,#3Author of original report
Tue, April 05, 2005
Although they refused at first, in the end Appera refunded my money. Here is the email letting me know: "Jess, I did respond to your email yesterday letting you know that I have issued a full refund to your account. I am sorry for your negative experience with our company and truly apologize for the way you were treated. This is definitely not the way we do business. You did cancel your membership late (as per the terms) but I have made an exception to your account and have authorized this one time refund. When the three month supply does arrive (if it has not already) please simply write return to sender on the package. Again, I am sorry for your negative experience and surely hope that you will revoke your complaints from both the BBB and Rip-Off-Report. If there is anything else I can assist you with please do contact me directly at 714.426.4513 or via email at [email protected]. Thank you, Richard Parker Director of Customer Relations"
Jessica
portland,#4Author of original report
Tue, April 05, 2005
Although they refused at first, in the end Appera refunded my money. Here is the email letting me know: "Jess, I did respond to your email yesterday letting you know that I have issued a full refund to your account. I am sorry for your negative experience with our company and truly apologize for the way you were treated. This is definitely not the way we do business. You did cancel your membership late (as per the terms) but I have made an exception to your account and have authorized this one time refund. When the three month supply does arrive (if it has not already) please simply write return to sender on the package. Again, I am sorry for your negative experience and surely hope that you will revoke your complaints from both the BBB and Rip-Off-Report. If there is anything else I can assist you with please do contact me directly at 714.426.4513 or via email at [email protected]. Thank you, Richard Parker Director of Customer Relations"
Jessica
portland,#5Author of original report
Tue, April 05, 2005
Although they refused at first, in the end Appera refunded my money. Here is the email letting me know: "Jess, I did respond to your email yesterday letting you know that I have issued a full refund to your account. I am sorry for your negative experience with our company and truly apologize for the way you were treated. This is definitely not the way we do business. You did cancel your membership late (as per the terms) but I have made an exception to your account and have authorized this one time refund. When the three month supply does arrive (if it has not already) please simply write return to sender on the package. Again, I am sorry for your negative experience and surely hope that you will revoke your complaints from both the BBB and Rip-Off-Report. If there is anything else I can assist you with please do contact me directly at 714.426.4513 or via email at [email protected]. Thank you, Richard Parker Director of Customer Relations"