Sam
Saint Paul,#2Consumer Comment
Thu, July 30, 2009
I do not feel the Apple employee was dishonest in this case. The techs on the phone and in the store do not get any commission for selling a new iPhone. They are trained to look for signs of physical damage and any sort of moisture damage on the iPhone when they do troubleshooting. Its great that your Blackberry worked after getting it wet. Not all phones are built the same to many will react differently to this sort of exposure. There are two liquid damage indicators on the iPhone. One in the headphone jack and one where the power cord plugs in on the bottom. Apple techs are instructed to check both of them for any indication that they are tripped. If they have changed color from white to pinkish or red, some sort of moisture has came in contact with them and your warranty is void.
Norcaldaddy
Belmont,#3Consumer Comment
Thu, July 02, 2009
He says the water sensor on the iphone is through the head phone jack inside the phone, true but there is also another sensor right on top of the charge port on the phone. You can easily see it and is easily acessed through the large opening on the bottom of the phone. What a dimwit to continue to call a customer a liar. What a tool.
R
Orange Park,#4UPDATE Employee
Tue, November 04, 2008
The Apple iPhone is not without its problems. The first generation iPhone is prone to freezeups and other anomalies. These problems have been corrected on subsequent versions of the iPhones. Any iPhone with an issue that cannot be repaired has been quickly replaced. The reason why the Mac Genius had to get out a magnifying glass was to be able to see the moisture sensor INSIDE the iPhone. Most cell phones, Blackberry included, have a moisture sensing dot under the battery. If any moisture is sensed, the dot turns pink. This is a flawed system as excessive sweat and other environmental factors such as humidity can cause the dot to turn pink. The iPhone does not use a dot. The sensor on the iPhone is not under the battery as there is no battery door to remove on the iPhone. The moisture sensor on the iPhone is inside the headphone jack on top of the logic board of the phone. The only way to view this sensor without dismantling the phone is with a bright light and a magnifying glass. The only way the sensor indicates moisture is with moisture. So, you say you did not get it wet. How could the sensor have indicated water damage without getting wet? Let's think of a few ways... 1) Excessive sweat. You sweat so much that you sweat through the earpiece into the inside of the phone or over the top of the phone and down into the headphone jack. Unlikely. 2) The phone was subjected to cold operating temperatures and then exposed to 100% relative humidity repeatedly and enough to cause excess condensation on the phone that you did not see and did not wipe off. Then this excess condensation dripped inside the iPhone down through the headphone jack. Unlikely. 3) Your headphones were in a puddle of water and you inserted the connector into the iPhone without removing the moisture. Unlikely. 4) You got it wet. Likely. While an Apple Genius may not in fact be a true "genius," we are genii when it comes to our own product. Brand loyalty is everything to Apple. Apple only has 21% of the US computer market, however we have the highest brand loyalty of any computer manufacturer. To continue to become the company we want to become, turning away customers with true warranty related problems is not the way to do it. You can be sure if an Apple Genius said "You got it wet," well, you got it wet.