- Report: #935647
Complaint Review: Apple Computer - iTunes - Cupertino California
Reported By:
Chicocat -
San Jos, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Apple Computer - iTunes
1 Infinite Loop Cupertino, 95014 California, United States of America
Phone:
408.996.1010
Web:
www.apple.com/contact/
Categories:
Business Rating:
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Apple Computer - iTunes iTunes Problem in Redeeming Promotional Gift Card from iMac Purchase Cupertino, California
I purchased a new Apple Computers iMac in September 2011 that came with a $100 gift card. The card required me to register it with iTunes. I have no use for downloading music or applications from iTunes and saved the entire $100 gift card balance to apply toward the purchase of an AppleCare extended warranty plan. When I tried to apply the $100 balance to the purchase of the AppleCare extended warranty I was advised that the card could not be used to purchase the AppleCare extended warranty.
This seems to be a violation of California gift card law which normally allows consumers to apply gift card balances for any purchase within a company. iTunes is an integral part of Apple Computers. Another problem is that I was advised that a tax of $14.15 would be applied to the AppleCare plan extended warranty. I have spent the last week sending messages to iTunes asking to use apply my $100 gift card balance to the AppleCare plan but all of my attempts to resolve the matter have been rebuffed. I am therefore left with a $100 gift card that is worthless to me since I never plan to download applications, music, or other items from iTunes.
They also do not allow me to sell or transfer the card to anyone else who might be able to use the $100 balance. It seems that Apple's practices in regard to use of its gift card are unfair to consumers. I therefore will not purchase the AppleCare plan or any other Apple products in the future. I would be happy to join any class action or other litigation against Apple Computers and iTunes to enable consumers to use Apple gift cards in any way they would like. I am a retired college dean and currently work as a part-time faculty member at a major university in Silicon Valley.
This seems to be a violation of California gift card law which normally allows consumers to apply gift card balances for any purchase within a company. iTunes is an integral part of Apple Computers. Another problem is that I was advised that a tax of $14.15 would be applied to the AppleCare plan extended warranty. I have spent the last week sending messages to iTunes asking to use apply my $100 gift card balance to the AppleCare plan but all of my attempts to resolve the matter have been rebuffed. I am therefore left with a $100 gift card that is worthless to me since I never plan to download applications, music, or other items from iTunes.
They also do not allow me to sell or transfer the card to anyone else who might be able to use the $100 balance. It seems that Apple's practices in regard to use of its gift card are unfair to consumers. I therefore will not purchase the AppleCare plan or any other Apple products in the future. I would be happy to join any class action or other litigation against Apple Computers and iTunes to enable consumers to use Apple gift cards in any way they would like. I am a retired college dean and currently work as a part-time faculty member at a major university in Silicon Valley.
2 Updates & Rebuttals
Chicocat
San José,California,
United States of America
Partial Credit Received from Apple
#2Author of original report
Tue, September 25, 2012
An executive from Apple Computers contacted me last week and discussed my request to apply my $100 iTunes gift card toward the purchase of an AppleCare extended warranty and support agreement.
As a result of our discussion Apple agreed to meet me more than halfway and provided a $58 credit from the cost of my iMac purchase last year.
I therefore went ahead and purchased the AppleCare extended warranty and service plan, and am happy to report that this issue is now resolved.
I therefore am requesting to withdraw the Ripoff Report that was submitted earlier.
Lefty21
United States of AmericaRead the terms
#3UPDATE Employee
Fri, September 14, 2012
Too bad the Apple website about the Back-to-School program says "You can use your Back to School Gift Card to download apps, music, books, and more from the Mac App Store, the iTunes Store, the iBookstore, and the App Store." Sorry you didn't read the terms and conditions of the thing you bought.
