Complaint Review: Apple Computer - Cuppertino California

Apple offers a rebate of $100 when you purchase a i Mac and a Canon printer. I recently bought a new i Mac and the Cannon printer, but received no rebate as promised. Apple tells lies!

I found the process to obtain the rebate a series of HOOPS one jumps through, with the bone at the end ($100). And although I read a number of warnings like this one online, prior to purchase, I jumped through a number of the HOOPS before giving up on my bone.

HOOP #1

Filled out online form with all the blanks completed, including serial and proof of purchase.

HOOP #2

Submitted a tear off portion from the boxes, with proof of purchase numbers, and mailed them as directed to the rebate center along with another form.

Hoop #3

Received a letter from the rebate center with new forms to fill out, giving identical information. I complied. No rebate.

HOOP #4

When no rebate appeared, I emailed the rebate center with my information.

HOOP #5 Received a call from a nice lady at the rebate center who said who said she would pass the problem on to Apple. A moron named Mr. Applewhite (wouldn't you know), called me and said he was a Corporate Executive Relations Manager, and he would research my problem and help me.

HOOP#6

In time, Applepolisher (a more appropriate name) called and said he had gone over all my transaction records, and all the information was received, however they would need me to mail the proof of purchase number from the box again, and it must be received in a couple of days because the deadline was approaching. I was overseas, and with the proof of purchase in my hand, asked Mr. Applewhite what good that would do, since the numbers and information I submitted would be the same as on the actual box stub #2 I was holding? He mumbled something unintelligible (referred to Apple script dealing with customers who do not cave in to senseless requests) and said, this is the only way to get your rebate.

Jesus H Christ! You got to wonder a company like Apple cannot empower someone like Applewhite (or maybe someone with a brain), to make a decision and give me my rebate! I was not willing to go through another HOOP to get my bone. The mail would not reach America in time. I told Mr. Applewhite I did not appreciate Apple lying to me. He said Apple does not lie. I said they either give me the rebate as promised, or they don't. And if they don't, after I have followed all the procedures, they are lying! He then told me that they were not obligated unless I followed Apple's Terms and Conditions! (This also comes out of the corporate book of speak as a cover all, which only the Dream Team of lawyers can refute). I told this bozo he could stick the terms and conditions up his *@%^&. For some reason the poor man terminated our conversation. I did not get my bone! Poor me, $100 U.S. dollars shorted, now I can't buy a cup of coffee!

Apple has gone the way of Dell, focusing on the bottom line and the short term. Dell moved its service off shore, to foreign call centers, where little is accomplished in terms of customer service, except pissing people off. Apple is on the identical course, with short term thinking and a long term disaster sure to follow. I wondered how the Apple company I knew 20 years ago could hire an idiot who was so removed from planet earth, like Mr. Applewhite. Maybe it was his name? Then I remembered they put Steve Jobs in a closet for an office, when they tried to get him to quit years ago. Maybe this job they gave Applewhite was about the worst thing they could do to him?

So Apple lies. Would I buy another Apple product? NO! Is the computer any good? Yes. Does it have drawbacks, yes, just as the PC does. The printer is excellent.

I recently purchased a new digital camera. I did not buy a Canon, although they had the best reviews.

I am using the power of light informing others, and a personal boycott against Canon and Apple, who lie and promote a culture which says its OK not to keep our word. The bottom line is more important than being a good Corporate Citizen, and setting an example for all others. If you support half truths and deceptive practices, continue to buy Apple and Canon products. If truth is a word you still understand as a worthwhile value, buy other brands.

The Truth Will Set You Free

Mokenman

xusa

Canada

Click here to read other Rip Off Reports on Apple Computer